Housing Management Support Assistant – Paragon Housing Association


Housing Management Support Assistant

EVH Grade 4 Spinal Points PA 9 (£19,827) to PA 12 (£22,412) 

We are seeking to recruit a Housing Management Support Assistant to join our Housing Management Department. This is an excellent opportunity to play a key role within the Association delivering our customer focused housing management and factoring services to around 1500 tenants and factoring owners in the Forth Valley area. A strong commitment to good customer service and tenant involvement is essential.

We want to ensure that a co-ordinated and responsive service is provided to customers and other team members. Based in the Estates Team the Housing Management Support Assistant will play a key role in this. The job is varied and will involve dealing with frontline enquires from customers, some on site housing management duties, providing administrative support to staff and using our new IT system to manage customer contacts and produce reports. This post is at the heart of delivering services to our customers and it provides an opportunity to develop housing, administrative and IT skills.

We are seeking someone who is organised, confident, possesses excellent customer service skills and can demonstrate a flexible approach to duties. Good IT skills and confident use of Microsoft products is essential. Housing experience is not essential but you must be able to work to policies and procedures.

The post is 35 hours per week with flexible working hours however there may be a requirement for some out of hours working.

The full job description and person specification are available as part of our application pack which can be obtained as follows.

  • By post from Paragon Housing Association Limited, Invergrange House, Station Road, Grangemouth, FK3 8DG
  • Telephone 01324 664966
  • Email enquiries@paragonha.org.uk
  • Downloadable form from paragonha.org.uk
  • C.V.s will not be accepted
  • Late applications will not be accepted

The closing date is 4.00 pm on Friday 4th August 2017 and interviews are planned for shortlisted candidates at the end of August 2017.

We are committed to being an Equal Opportunities Employer. We welcome applications from all sectors of the community.

Scottish Charity Number SC 036262