Welfare Rights Officer – Sanctuary Scotland


£29,720 per annum (rising to £31,285 after 12 months subject to satisfactory performance)

37.5 hours per week

Sanctuary Housing is one of the UK’s leading social landlords, providing around 100,000 properties across England and Scotland. We give our residents good quality, affordable homes including general rented, sheltered, supported and shared ownership homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

The Welfare Rights Officer will be part of a team within Sanctuary Scotland and the role will include:

  • Delivering high quality and consistent services in relation to the management and resolution of welfare related enquiries and complaints
  • Managing customer queries on benefits including supporting residents to understand and restructure their personal finances to improve their financial situation
  • Meeting all legislative and regulatory requirements for welfare rights activities, ensuring the provision of quality and safe homes for Sanctuary Scotland’s customers
  • Managing complaints and breakdowns in service delivery to meet customer expectations and in accordance with contract and service specifications
  • Managing relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately

Skills and experiences:

  • Working knowledge of welfare benefits regulation, case law, regulations and good practice relating to claims processing and entitlement
  • Proven experience of advocacy and support at tribunal hearings
  • Proven experience of delivering high quality customer service and administrative skills
  • Excellent communication skills at all levels
  • SVQ 3 in relevant area

We offer a comprehensive reward and benefits package appropriate for the role, including, but not exclusive:

  • A pension scheme, with matching contributions from Sanctuary up to set limits
  • At least 25 days paid holiday rising to 30 days after 5 years service
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and wellbeing plans
  • A wide range of learning and development opportunities

Closing Date: 19 December 2017

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For more information about the Sanctuary Group please look at our website


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