Achieving Investors in People accreditation also demonstrates a solid foundation of good practice which remains challenging and aspirational for many organisations.
Commenting on the award, chairperson Josie McGinty said: “The Association are delighted to have been accredited with IIP Silver. We are very proud of our achievements and recognise the efforts of our staff team to achieve these.”
Core to the work of the Association is tenant satisfaction with the services provided and the Association is committed to continually aiming to improve on service delivery. During 2016 an independent Tenant Satisfaction Survey revealed 93% of respondents were satisfied with the services of the Association (Scottish average is 90%). The Association continues to work to deliver excellent services to tenants and other customers.