LinkLiving support worker praised for turning customer’s life around

The results of customer satisfaction survey published this week have revealed 96% of the people supported by LinkLiving would recommend the social care charity to others.

Other findings from LinkLiving’s 2018 customer satisfaction survey showed 99% felt their support worker was “knowledgeable, skilled and understanding” and 96% said they had choice and control over their support “always” or “most of the time.”

Within the survey, customers noted: “The support has helped me turn my life around.”; “LinkLiving has helped me more than any other organisation I’ve been involved in.”; and “If it wasn’t for my support worker, I wouldn’t be here today.”

Responding to the survey results, LinkLiving’s director, Sarah Smith, said: “I want to thank everyone who took the time to share their views on the care and support we provide.

“Overall the survey results showed customer satisfaction with LinkLiving improved against seven quality measures between 2017 and 2018.

“We will continue to develop the areas where we are performing well and address any areas where we feel we could improve.

“I also want to pay tribute to our brilliant staff and their commitment to improving lives and building communities which are kinder and more caring.

“Our survey results demonstrate the difference they are making to people affected by homelessness, mental and physical health problems and social isolation.”