SFHA issues briefing note on key worker testing and allocations

SFHA issues briefing note on key worker testing and allocations

The Scottish Federation of Housing Associations (SFHA) has updated its COVID-19 briefing on service delivery to include updates on key worker testing, allocations and links to external sources.

The new templates include a sample telephone questionnaire and a contactless lettings protocol.

A series of briefing notes have been produced to help housing associations and co-operatives through the COVID-19 crisis.

The service delivery briefing covers the following topics:

  • Managing Staff
    • Employer’s Duties
    • Key Workers
    • Other Staff
  • Managing Essential Services
    • Regulation and Current Restrictions
    • Tenant Support
    • Tenant Services
    • Allocations
    • Recording Service Disruption
  • Supporting Social Distancing
  • Appendix
    • Communication Templates
    • Key Worker Framework
    • Sample Telephone Questionnaire
    • Indicative Contactless Letting Protocol
    • Useful Links

The SFHA team will update the briefings as circumstances change and more information becomes available.

Download the briefing note here.

  • Read all of our articles relating to COVID-19 here.
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