Upcoming courses at SHARE


15.06.2020 - 17.06.2020  Improve your productivity

Who’s it for and what’s it all about?

Busy professionals regularly comment that their ever-increasing workload, in a world of rapid change, is having a profound effect on their job satisfaction and their ability to deliver the required results.

These 3 x 2 hour sessions will help you get things into perspective and also help you to streamline your work and give you more time for home life.


22.06.2020 – 26.06.2020  Headstrong’s Positive lessons on mental health

Who’s it for and what’s it all about?

SHARE has been working with Headstrong to bring you a new and exciting programme around mental health.  The programme takes place via Zoom with delegates joining in for a 30 minutes session each day for one week.

Headstrong believe people are fearful about their mental health and the mental health of those they love and care for simply because they don’t fully understand how it works yet.


23.06.2020   Mastering difficult conversations

Who’s it for and what’s it all about?

This Zoom workshop is for anyone facing a 1-1 conversation which might be tricky, and who wants a number of strategies, tools, tactic and skills to help them make such a conversation more successful.

It will provide you with the skills and confidence to approach difficult conversations knowing that you will have the successful outcome that you require.


24.06.2020   The fundamentals of building maintenance and managing repairs in common property

Who’s it for and what’s it about?

This unit will give you an overview of the factor’s role in maintaining common property, including carrying out inspections to common areas, proposing works in line with deeds of condition, and utilising the Tenement Management Scheme when deeds are unclear. This practical unit looks at real repair examples as well as the regulatory guidance when carrying out repairs.


25.06.2020   Using social media to communicate with your tenants at this time

Who’s it for and what’s it about?

Lockdown has required housing associations and co-operatives to alter their service delivery in ways that we previously thought were impossible, and all at speed. As the country moves to use technology and remote methods of communication to help ensure we are all connected and informed as best we can be.

This session will help housing associations and co-operatives maximise their use of social media during this difficult time to inform, engage and reassure tenants and service users.

30.06.2020   Child support and protection

Who’s it for and what’s it about?

The purpose of this session is to look at and discuss the issues and implications of Child Protection policies and procedures as it relates to protecting children and how concerns can be communicated to the appropriate staff.


06.07.2020   Data protection update for Committee/Board

Who’s it for and what’s it about?

This session aims to develop Committee/Board member’s knowledge and understanding of data protection and the impact that legislation has on their organisation. In recent years a number of housing providers have come under the scrutiny of the Information Commissioner and it can be a costly process that reflects badly on the organisation.

This course will also briefly consider the immediate aftermath of the introduction of FOI requirements.


08.07.2020  Presenting a memorable message - public speaking for Committee/Board

Who’s it for and what’s it about?

This session will look at: designing a structure appropriate to the audience; controlling nerves; recognising what makes a speaker look confident; performing a speech opening; creating good visual support; consider what the brain remembers; explore how to practise successfully before performance; and tips and techniques for using flip charts effectively.


09.07.2020   Creating killer graphics in CANVA

Who’s it for and what’s it about

Join us for a fun and interactive session aimed at anyone who is involved in marketing information, whether that be through social medial online or newsletters etc.

Learn to use Canva, a free online tool, to illustrate your information for both printed and online mediums, to create eye-catching graphics.


14.07.2020   Chairing skills

Who’s it for and what’s it about

There are greater expectations of Chairs these days. They have to lead the Committee/Board and work closely with senior staff and in particular the Director or Chief Executive. This session is for new and experienced Chairs, vice Chairs and those who are being prepared for the position of Chair.


15.07.2020 – 26.08.2020   Leading innovation and change (ilm Level 5 Award)

Who’s it for and what’s it about?

All organisations need to evolve to meet changes in their business environment. Those that have the capability to innovate and deliver efficient, continuous change and improvement are best placed to secure a sustainable future for the organisation. The ability of managers at all levels to consider innovative ways of improving services and lead people successfully through change is a critical success factor.

This practical, interactive programme will provide participants with good practice methods, tools and techniques to lead innovation and change. This programme is suitable for those who lead a team and have responsibility for implementing projects.


16.07.2020   The fundamentals of customer service excellence and meeting standards

Who’s it for and what’s it about?

This unit will give you a background on how factors communicate with their customers. We will look at: customer satisfaction and how this is measured, including the different ways in which owners can get in touch with the factor; all forms of communication and the regulatory framework; and how factors publicise their factoring service and feedback, including newsletters and websites. This is another practical unit and participants work through case studies as part of the course.


22.07.2020  General Data Protection Regulation (GDPR) 2018 – update

Who’s it for and what’s it about?

This course is for staff members of housing associations and co-operatives aims to develop their knowledge and understanding of GDPR and the impact that the legislation has on their work and organisation.


06.08.2020   The fundamentals of delivering a factoring service

Who’s it for and what’s it about? 

This unit focuses on the legal obligations on property factors to carry out inspections and the legal implications of getting it wrong. As well as using the deeds of condition and government legislation as a guide to carrying out inspections, we also explore the day-to-day running of delivering a service and the stakeholders that factors work alongside to deliver that service.


05.08.2020  Practical governance - notifable events

Who’s it for and what’s it about? 

This session has been designed for Committee/Board members and will consider: the framework for notifications; recognising events that may be notifiable and steps that may follow notification.


11.08.2020   Questions you should be asking - development

Who’s it for and what’s it about? 

If you are sitting on a committee/board and your organisation is undertaking a development project, your role in scrutinising the project and ensuring good governance is especially important due to the risk implication of any such project. This session will help committee/board members understand what they should be looking for in the development reports they are presented with.