Upcoming courses at SHARE



           

11.08.2020   Questions you should be asking – development

Who’s it for and what’s it about?

If you are sitting on a committee/board and your organisation is undertaking a development project, your role in scrutinising the project and ensuring good governance is especially important due to the risk implication of any such project. This session will help committee/board members understand what they should be looking for in the development reports they are presented with.

 

13.08.2020   Dealing with stress and anxiety on returning to work – Covid 19

Who’s it for and what’s it about?

The purpose of this course is to enable participants to deal more effectively with anxiety and stress and to support participants to navigate better through the changes that have been experienced by all during this current crisis. It will also look at how to cope with stress and anxiety people may experience as lock down measures are eased and staff return to work.

 

13.08.2020   Chairing skills

Who’s it for and what’s it about?

There are greater expectations of Chairs these days. They have to lead the Committee/Board and work closely with senior staff and in particular the Director or Chief Executive. This session is for new and experienced Chairs, vice Chairs and those who are being prepared for the position of Chair.

 

14.08.2020   Keeping yourself safe – Covid 19

Who’s it for and what’s it about?

Covid-19 rules are relaxing and more and more staff will be returning to work. However, it is important that each and every one of us observe the safety information around Covid-19.

In normal times there is no problem setting up meetings with tenants and others, showing them in to interview rooms etc. Now we need to rethink the way we do things to remain safe and virus free.

 

19.08.2020   Running engaging virtual meetings

Who’s it for and what’s it about?

This will be an interactive and informal session designed to share experiences, knowledge and understanding of both meeting structure, flow as well as how to get the best out of ZOOM for both small and large meetings. Giving participants practical knowledge and increased confidence so they can prepare and conduct meaningful virtual meetings.

 

19.08.2020 & 02.09.2020  Good governance during lockdown for Covid 19 and beyond

Who’s it for and what’s it about?

This virtual session is designed to better equip board/committee members to work confidently within a challenging and evolving governance setting during the lockdown for Covid 19 and as lockdown measures begin to ease.

This session will introduce some of the key messages from the Scottish Housing Regulator and how organisations have already adapted and will continue to adapt to Covid 19. It will also explore the challenges that ensuring good governance presents to organisations at this time and the additional requirements around governance that RSLs have to complete.

 

20.08.2020   De-escalating aggression and managing conflict – Covid 19

Who’s it for and what’s it about?

This training course is suitable for frontline staff who are in regular contact with members of the public and service users who may become frustrated, upset or aggressive. This may especially be the case as things slowly return to a semblance of normal but distancing is still in place.

21.08.2020   Supporting your tenants with budgeting

Who’s it for and what’s it about?

This half day course focuses on techniques and processes to engage tenants in budgeting support. The session will provide frontline workers with the skills and confidence to support tenants to check their current budgets, consider income maximisation and provide achievable budgeting plans to benefit tenants.

 

24.08.2020   Managing projects in the workplace (ilm Level 3 module)

Who’s it for and what’s it about?

This one-day course is particularly aimed at staff in maintenance and technical services or those who have a role in development and projects which have a clearly definable beginning, middle and end.

The course will help you to develop your knowledge and understanding of managing workplace projects, as well as introducing you to project management tools that ease the project management task.

 

26.08.2020   CIH SCQF Level 5 in Housing Practice (formerly known as CIH Level 2)

Who’s it for and what’s it about?

The Chartered Institute of House (CIH) courses are aimed at staff who are considering a career in housing or looking to progress in their career. Courses are available and are suitable for those who are new to the sector or have been in the sector for a number of years.

 

27.08.2020 & 28.08.2020   Working safely (IOSH)

Who’s it for and what’s it about?

Everyone at work should have an understanding of why they must ‘work safely’ and this course offers exactly that. The course is for people at any level who need a grounding in the essentials of health and safety.

Working safely isn’t supposed to turn delegates into safety experts. It focuses on why health and safety is important, and how individuals can make a real difference to the well-being of themselves and others through changing their behaviour.

 

31.08.2020   Telephone – Essential business skills

Who’s it for and what’s it about?

90% of all business in the UK is conducted by telephone; it is the most important medium of communication in the last century.

You will learn how to handle customer calls with courtesy, enthusiasm and friendly efficiency and how to use high impact telephone techniques which create understanding, build rapport and get the message across. You will also learn how to make the most of the opportunities provided with every telephone call.

 

01.09.2020   Understanding buildings and managing repairs (full programme)

Who’s it for and what’s it about?

This programme has been designed specifically for non-technical staff involved in customer relations and repairs including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities, or are new to a maintenance role.

The programme consists of five modules which can be taken together or as standalone one day courses. After attending the five modules delegates can take the assessment.

 

01.09.2020   CIH Level 3 in Maintenance and Asset Management

Who’s it for and what’s it about?

This course is designed for housing professionals, primarily those who are working in a maintenance or technical role. It will assist and enable them to support the maintenance operation within their organisation. It may also be suitable for individuals who have worked in other housing roles and are looking to develop their technical knowledge.

 

02.09.2020   Factoring essentials

Who’s it for and what’s it about?

This course is aimed at individuals who are either new to factoring or wish to obtain a basic grounding of property management within Scotland.

This course will investigate real case studies and you will examine different types of title deeds as part of your learning.

 

02.09.2020   An introduction to meetings and minutes (Joy of Minutes 1)

Who’s it for and what’s it about?

Designed for anybody who is new to minute taking, this course helps prepare new note-takers to support a range of meetings.

The course covers the purpose of meetings and minutes, the role of the minute taker, the different stages of preparation before a meeting, understanding meeting papers and terminology, as well as the basic theory of taking a minute of a meeting. This course leads naturally to the Taking Minutes (Joy of Minutes 2) course.

 

03.09.2020   Managing your information – managing your organisation(s)

Who’s it for and what’s it about?

Housing associations and co-operatives deal with huge amounts of information on a daily basis. Information retention has been on everyone’s mind since the rollout of GDPR. It has daunted many of us and compliance weighs heavily on our minds. However, this course aims to take a holistic look at how your organisation works with information and what senior managers should be doing to make the best use of the information the organisation has to maximise service delivery.

 

04.09.2020   Communicating in plain English

Who’s it for and what’s it about?

This session is for you if you want to improve your writing skills, produce documents that are easy to read and get your message across to the reader. This session will help those who write letters, reports, newsletters, emails and other work-related materials.

 

07.09.2020   Governance of Scottish Housing Associations (SQA Customised Award)

Who’s it for and what’s it about?

This course is for all Committee/Board members, but it is recommended that candidates have served on their Committee/Board for at least one year. The qualification helps to develop the skills, essential knowledge and understanding required to be an effective Committee/Board member. It also demonstrates continued learning for Committee/Board members in line with the Scottish Housing Regulator’s recommendations.

 

08.09.2020   A holistic approach to allocations

Who’s it for and what’s it about?

Designed for housing practitioners with responsibility for allocations, this course examines existing good practice in relation to maintaining housing lists, offers and refusals and tenancy sustainment. As well as considering the new measures contained within the Housing (Scotland) Act 2014 regarding the changes to reasonable preference, consultation and home ownership, it also explores the new tenancy types and qualifying periods. The course provides a holistic approach to allocations, ranging from strategic to day-to-day functions.

 

09.09.2020   Emergency first aid

Who’s it for and what’s it about?

This course is suitable for emergency first aiders and will cover CPR, choking and the recovery position. The course syllabus is fully compliant with The Health and Safety (First-Aid) Regulations 1981. Once certified, participants require an annual update on their training.

 

09.09.2020   Housing associations/co-operatives – an introduction (HAIAN Committee/Board)

Who’s it for and what’s it about?

The first session in the Housing Associations in a Nutshell (HAIAN) series gives some background on the history of the development of housing associations in Scotland, how they are run along with an introduction to the role of the Scottish Housing Regulator.

 

10.09.2020   Fundamentals of factoring (full course)

Who’s it for and what’s it about?

Fundamentals of factoring is a SHARE training programme endorsed by the Institute of Residential Property Management (IRPM). Completion of this programme leads to Associate membership of the IRPM (AIRPM).

This programme, which consists of 6 units, has been designed for all staff in the delivery of factoring services including property managers, surveyors, housing assistants, finance officers and assistants, customer service staff, repairs and maintenance officers as well as those involved in the management of complaints and regulatory compliance.

IRPM is the UK’s leading professional property management body offering qualifications and accreditation. SHARE is the only organisation in Scotland delivering this nationally recognised IRPM course.

 

10.09.2020   Fundamentals of factoring – Unit 1 The fundamentals of property management – an introduction

Who’s it for and what’s it about?

This unit will introduce you to factoring in Scotland, including deeds of condition as well as factoring policy and compliance. Using practical examples throughout, it introduces participants to the Property Factors (Scotland) Act 2011 and the code of conduct and property deeds of condition.

 

15.09.2020   Solving problems and making decisions (ilm Level 3 module)

Who’s it for and what’s it about?

This course is for anyone who has to find solutions to problems or ways to improve a situation in the course of their work. That’s probably everybody!

The course will help you to develop a critical set of skills which you will use for the rest of your career and life. It is specifically aimed at those who want to progress in their careers and who are gradually building up different skillsets as they move along their career path.

 

15.09.2020   Office bearers – ambassadors for the organisation

Who’s it for and what’s it about?

This course outlines the roles and responsibilities of each office bearer within a housing association and co-operative, what is expected of them and how their role fits into the overall framework of governance. It will then consider what it means to be an ambassador for the organisation; what committee/board members should and should not do when representing their housing association and co-operative; and the importance of collective responsibility.

 

16.09.2020   Housing (SVQ Level 2)

Who’s it for and what’s it about?

This is an entry level qualification aimed at junior members of staff or those new to the sector. It covers customer service, IT, working with your team with a choice of housing management or repairs.

To achieve the SVQ in Housing at Level 2, candidates need to complete six modules; three core and three optional, showing competency in the workplace. This is normally completed over a period of nine to twelve months.

 

16.09.2020   Housing (SVQ Level 3)

Who’s it for and what’s it about?

This qualification follows on from the SVQ Level 2 in Housing and is aimed at staff who have responsibility for tasks or for supervising others.

To achieve this qualification at Level 3, candidates need to complete eight modules; three core and five optional. This is normally completed over a period of nine to twelve months.

 

18.09.2020   Facilities services (SVQ Level 2)

Who’s it for and what’s it about?

This qualification is for you if you work within a concierge setting and/or carry out facilities management tasks in the work you do.

To achieve the SVQ in Facilities services at Level 2, candidates need to show competency in the workplace carrying out tasks. There are three core units and three optional units. These can be chosen according to the areas of work undertaken on a daily basis. This is normally completed over a period of nine to twelve months.

 

23.09.2020   Managing stress in your team

Who’s it for and what’s it about?

The course will address areas in relation to Employee/Employer responsibilities, Risk Assessment, Stress Reduction Programme and Stress Policies. There will also be an opportunity to explore both Management styles and culture in relation to the Health and Safety Executives; Management Standards, and to carry out a Stress Audit using the same standards.

 

23.09.2020   Understanding workplace information systems (ilm Level 3 module)

Who’s it for and what’s it about?

This course is for anyone who wants to get to grips with how to manage information in the workplace in a legally compliant, efficient and professional way. It is especially relevant to front-line staff who deal with members of the public, contractors and other service providers.

 

24.09.2020   Business administration (SVQ Level 2)

Who’s it for and what’s it about?

Business administration (SVQ Level 2) is the qualification for you if you do general administration tasks. This is an entry level qualification aimed at junior members of staff or those new to the sector.

To achieve the SVQ in Business administration at Level 2, candidates need to complete six modules; three core and three optional, showing competency in the workplace.

 

24.09.2020   Business administration (SVQ Level 3)

Who’s it for and what’s it about?

Business administration (SVQ Level 3) is the qualification for you if you already have approximately two years’ experience of administration and work as part of a team, but can also have some autonomy when making decisions in your job.

To achieve the SVQ in Business administration at Level 3, candidates need to complete eight modules; three core and five optional, showing competency in the workplace. This is normally completed over a period of nine to twelve months.

 

24.09.2020   Keeping yourself safe – Covid 19

Who’s it for and what’s it about?

Covid-19 rules are relaxing and more and more staff will be returning to work. However, it is important that each and every one of us observe the safety information around Covid-19.

In normal times there is no problem setting up meetings with tenants and others, showing them in to interview rooms etc. Now we need to rethink the way we do things to remain safe and virus free.

 

29.09.2020   Get on Board

Who’s it for and what’s it about?

The session will give brand new Committee/Board members a good reference point from which to navigate their way as they become familiar with terminology, roles and responsibilities, sector bodies and functions of their housing association or co-operative. It will also help them to find their place and their voice on the Committee/Board.

 

30.09.2020   CIH Level 3 in Housing Practice

Who’s it for and what’s it about?

This course is ideal for staff and Committee/Board members who have already completed the CIH Level 2 Certificate in Housing Practice or anyone who is considering a career in housing, over the age of 16 and has at least two years’ experience in the job. It is the second rung on the ladder of career progression.

 

30.09.2020   CIH Level 4 Certificate in Housing Practice

Who’s it for and what’s it about?

This course is ideal for staff who have been working in the sector for a few years or who have already achieved the level 3 certificate. This qualification provides individuals with the technical knowledge and understanding across a broad range of housing practice at management level. The qualification explores areas of housing policy, law and also professional practice, supporting development of personal growth.

 

30.09.2020   Measuring value for money (VFM) – Committee/Board expectations

Who’s it for and what’s it about?

Committee/Board members of housing associations and co-operatives are responsible for ensuring that their organisation is offering value for money to tenants and other customers. This session will consider what value for money is, what an organisation’s obligations are in relation to VFM and how this can be monitored and assessed.