Upcoming courses at SHARE


How to conduct an appraisal of a senior officer

Who’s it for and what’s it about?

Appraising your Director or Chief Executive’s performance is a task that is integral to the Committee/Board role as the employer, is important for the senior officer’s development, is good practice, and is a requirement of the Scottish Housing Regulator as set out in the Regulatory Code of Governance.

This session will support Committee/Board members who will carry out the appraisal process and will help you prepare for a focused dialogue that will form a clear perspective on past performance as a basis for making future plans.


Joining the dots – working in effective partnerships

Who’s it for and what’s it about?

This course is for senior housing practitioners who have been given responsibility to set up new partnerships or to attend an existing one. The course considers how to achieve the best outcomes from a partnership and looks at both informal and formal relationships and what works best using practical examples and scenarios. It looks at how to set up partnerships and who could be involved. Attendees will consider what makes a partnership effective and how they can influence decisions and negotiate on behalf of their organisation.


Practical governance – transparency

Who’s it for and what’s it about?

This session, designed for both Committee/Board members and senior staff, will look at how key elements of that requirement are addressed. This includes the identification and management of conflicts of interest; how payments, benefits, gifts and hospitality are dealt with and transparency in decision making, while retaining confidentiality where appropriate.


Cultural awareness      

Who’s it for and what’s it about?

This course is suitable for all staff and Committee/Board members. The course will describe culture in a way that most participants have not considered before, helping to contextualise the importance of culture and inform discussion about how cultural differences can be bridged and accommodated. It will deal with the particular needs and issues that delegates bring to the course around cultural clashes/misunderstandings and help them to work on a way forward with these issues.

The course will also help delegates to be more confident and inquisitive when confronted with cross cultural issues.


Dementia awareness for housing staff

Who’s it for and what’s it about?

This course has been designed specifically by AGE Scotland for housing staff and will look initially at dementia as a condition; its signs and symptoms. It will then go on to address a series of issues that housing associations face when dealing with tenants with dementia such as: the home environment, personal safety assessments and how changes and adaptations can assist sufferers; how a dementia sufferer deals with their finances and how they can be vulnerable; and issues around capacity when tenants with dementia are required to make decisions with dementia diagnoses increasing year on year and care budgets being stretched further all the time, it is more important than ever that staff have a firm grasp of this difficult condition and many of the ways it can affect their tenants.


Engaging tenants to improve service delivery

Who’s it for and what’s it about?

This session is for experienced Committee/Board members and will outline the responsibility, expressed in the Charter, by the Scottish Housing Regulator (SHR) and the Scottish Government, on your organisation to engage with your customers. It will also detail what others are doing in terms of engagement and tenant scrutiny and what is working best north and south of the border. There will be room for discussion on what would be best for your organisation.

On completion of this session, delegates should understand the key role of the Charter, SHR and the Scottish Government in customer engagement; be able to discuss the merits of engagement tools used across the country; understand the role of tenant scrutiny and appreciate what others are doing and so review what is best for you.


Committee/Board as a landlord

Who’s it for and what’s it about?

This session is for all Committee/Board members and will help them to effectively set the direction and lead their organisation. This will focus on ensuring you are aware of the key responsibilities as landlord and will consider an overview of the key housing functions; business planning and strategic direction; monitoring and challenging performance and regulation.


Factoring – delivering an excellent service

Who’s it for and what’s it about?

One of the important matters you will need to think about when offering a factoring service is how you communicate your services effectively whilst building strong partnerships.

The course is aimed at individuals of all levels particularly those involved in frontline service delivery in a housing association, co-operative or subsidiary who deliver the factoring service. It offers an insight into what good customer service looks like within a factoring operation.


Factoring – for Committee/Board

Who’s it for and what’s it about?

This session is aimed at Committee/Board members of housing associations and co-operatives who provide a factoring service, or may have a commercial subsidiary that delivers a factoring service.

The session will introduce a broad overview and background of factoring. It will then consider how best to ensure the association/co-operative is delivering a legally compliant factoring service; look at the policies and procedures required for an effective factoring operation; the implications of noncompliance and the financial risk management associated with providing a factoring service.


Emergency first aid

Who’s it for and what’s it about?

This one-day course is suitable for the ‘Appointed Persons’ under H&S regulations, and covers first aid in emergency situations such as resuscitation; control of bleeding; dealing with shock, burns and scalds. A certificate of attendance is presented at the end of the session and the training should be repeated every three years as a minimum.


Governance of Scottish Housing Associations (GOSHA)

Who’s it for and what’s it about?

This qualification is open to all Committee/Board members but it is recommended that candidates have served on their Committee/Board for at least one year. The qualification helps to develop skills, essential knowledge and understanding required to be an effective Committee/Board member. It also shows continued learning for Committee/Board in line with the Scottish Housing Regulator’s recommendations. The GOSHA award was designed in partnership with Committee/Board members for Committee/Board members. This session is an induction and delegates will work through the qualification gaining evidence from their role. There will be an opportunity to come together to share experiences and network.


Understand, communicate and resolve conflict

Who’s it for and what’s it about?

Conflict is sometimes inevitable and many of us may try to avoid it or ignore it when it happens. However being able to communicate effectively is essential to building positive relationships so it’s important that we understand how to stop avoiding conflict that can have a negative impact on relationships.

This session is for any member of staff who deals with difficult situations either in the workplace or in the community. The course will get behind the terminology of conflict and focus on practical skills and techniques to help participants be more confident in dealing with difficult situations.


Managing your information – managing your organisation

Who’s it for and what’s it about?

Housing associations and co-operatives deal with huge amounts of information on a daily basis. GDPR has daunted many of us and compliance weighs heavily on our minds. This course is designed for those individuals who are responsible for information management and data control within an organisation. It aims to take a holistic look at how your organisation works with information; and what senior managers should be doing to make the best use of the information the organisation has to maximise service delivery. The outcome being that if information is properly managed to meet the organisation’s needs, data protection, environmental information and other information compliance demands should not be as daunting as many first thought.

This course will look at information at a strategic level – looking at what our aims and outcomes should be for a successful information management policy – and then also at a practical level with sessions aimed at making delegates think about the practices they undertake and how these can be made more efficient.


Gas safety awareness

Who’s it for and what’s it about?

This is a general course on gas safety awareness and is suitable for maintenance and administration staff with little or no gas related knowledge and no formal gas qualifications. The course will cover the legislation; qualifications; required paperwork; appliances and what to do in unsafe and emergency situations.

By the end of the session, delegates will be able to understand the landlord certificate and be aware of the landlord responsibilities as they apply to gas safety.


Chairing your conference/event

Who’s it for and what’s it about?

Chairing a conference involves more than reading out speakers’ biographies or keeping speakers to time. We’ve all been to conferences or seminars where the Chair forgets or gets the speaker’s name wrong; or where they don’t notice some of the audience who want to ask questions or those chairs that let silences drag on and on.

This session, aimed at Chairs, other office bearers and those Committee/Board members who may have to chair an event, a seminar, a tenants conference or the AGM. It will look at what you need to do to prepare for a conference, what you need to do during the conference and how you can avoid some of the possible pitfalls – ensuring you are an effective conference chair.


Delivering facilities management services in the workplace (ilm level 3 module)

Who’s it for and what’s it about?

This course is for those who work within a technical role either as in estate/asset or facilities function who wish to develop their knowledge and understanding of delivering service in the workplace.

Throughout the course you will develop skills required to deliver a facilities management service in your workplace, how to plan an effective delivery as well as identifying resource requirements. You will also investigate how to monitor service delivery to ensure continuous improvement as well as investigate methods of evaluation for improvement in your service delivery.


Innovation in arrears management

Who’s it for and what’s it about?

Innovation in arrears management begins with a deeper understanding of what you’re already doing and asking questions like – What works well that we should continue? What should we stop doing? What needs to change? What new practices should we adopt to make those changes work? Then the housing practitioner can explore the different practices in the sector that others have found to be effective and which might be useful, bearing in mind that what works in one situation may not be transferable to another – context being all important!

This half-day course for housing staff aims to stimulate conversations about how you can take what you’ve got and make it work better for you and your organisation.