Upcoming courses at SHARE



21.10.2019   The role of the Committee/Board – an introduction

Who’s it for and what’s it about?

This session will examine the role of the Committee/Board within a housing context as well as how that role works with staff and the role of staff in general. Delegates will also look at the Committee/Board role in governance, confidentiality, codes of conduct, Scottish Housing Regulator’s governance framework.

22.10.2019   Freedom of Information (Scotland) Act 2002 for Committee/Boards

Who’s it for and what’s it about?

This session will introduce Committee/Boards to the Act which will allow members of the public or the press to submit freedom of information requests.

23.10.2019   Fundamentals of factoring module 5

Who’s it for and what’s it about?

This unit will give you a background to how factors communicate with their customers, we will look at customer satisfaction and how this is measured, including the different ways in which owners can get in touch with the factor, all forms of communication and the regulatory framework and how factors publicise their factoring service and feedback, including newsletters and websites.

25.10.2019   Autumn session: Planning for change

Who’s it for and what’s it about?

This session will consider the necessary planning and preparation steps, to successfully implement major change, and the part that effective communication plays in ensuring clarity, understanding and buy-in to this change.

28.10.2019   Housing (SVQ Level 2)

Who’s it for and what’s it about?

This is an entry level qualification aimed at junior members of staff or those new to the sector. It covers customer service, IT, working with your team and with a choice of housing management or repairs. To achieve the SVQ in Housing at Level 2 candidates need to complete six modules, three core and three optional showing competency in the workplace. This is normally completed over 9 – 12 months.

28.10.2019   Housing (SVQ Level 3)

Who’s it for and what’s it about?

This qualification follows on from the SVQ level 2 in Housing and is aimed at staff who have responsibility for tasks or for supervising others. To achieve this qualification at Level 3 candidates need to complete eight modules, three core and five optional. This is normally completed over 9 – 12 months.

28.10.2019   Autumn session: Changing practice to deal with social security changes

Who’s it for and what’s it about?

This session will consider some of the main changes that universal credit has introduced, how these are operating in practice and how housing practitioners can deal with these both to the benefit of their tenants as well as ensuring arrears figures do not rise unnecessarily.

28.10.2019    Engaging tenants to improve service delivery

Who’s it for and what’s it about?

This session is for experienced Committee/Board members and will outline the responsibility, expressed in the Scottish Social Housing Charter 2017, on your organisation to engage with your customers.

30.10.2019   Factoring what Committee/Board need to know

Who’s it for and what’s it about?

This session is for Committee/Board members who have factored homeowners within their housing stock. It will give you an understanding of the legislation that factors are required to adhere to, including the Property Factors Register 2011 and the Code of Conduct as well as the Scottish Social Housing Charter 2017 and how owner’s services feed into this.

04.11.2019   Housing management – an introduction

Who’s it for and what’s it about?

This session will provide participants with an overview of the law and regulation that applies to housing management as well as the basics of allocations, rent management, dealing with anti-social behaviour and estate management.

05.11.2019   Know the codes

Who’s it for and what’s it about?

Housing associations and co-operatives are governed by voluntary Committees/Boards. Understanding the principles and practices of governance is essential to being an effective Committee/Board member.

07.11.2019   Autumn session: Leading others through change

Who’s it for and what’s it about?

This session will consider the different stages of change, the different types of reactions to these stages of change, and how to address issues that arise, leading positively and considerately through changes.

11.11.2019   Dealing with bereavement

Who’s it for and what’s it about?

This course is for managers and supervisors who want to understand the best way to approach this difficult subject and learn how to best support their employees.

11.11.2019   Chairing skills

Who’s it for and what’s it about?

There are greater expectations of Chairs these days. They have to lead the Committee/Board and work closely with senior staff and in particular the Director or Chief Executive. This session is for new and experienced Chairs, vice Chairs and those who are being prepared for the position of Chair.

14.11.2019   Solving problems and making decisions (ilm level 3 module)

Who’s it for and what’s it about?

This course is for anyone who has to find solutions to problems or ways to improve a situation in the course of their work. That’s probably everybody! The course will help you to develop a critical set of skills which you will use for the rest of your career and life.

18.11.2019   Effective collections in factoring

Who’s it for and what’s it about?

This course is designed for those who work within a factoring role or those with a factoring function within their role. Delegates will examine owner occupier debts and what we can do as factors to reduce these and address consistent non-payers, as well as the do’s and don’ts of debt collection in relation to legislation and the deeds of condition.

18.11.2019   Maintenance – an introduction

Who’s it for and what’s it about?

This course will look at the importance of the maintenance function within a housing association as well as the legislation underpinning the maintenance service and the role of the Scottish Housing Regulator.

20.11.2019   Delivering great customer service – at the frontline

Who’s it for and what’s it about?

This session is for frontline staff, who are directly involved with the organisation’s customers, and are likely to be part of the customer services team, work at reception, in maintenance or housing management. Whatever their department they will definitely spend a lot of their time dealing with customers.

20.11.2019   Challenging views with care and confidence on a Committee/Board

Who’s it for and what’s it about?

This session is designed for any Committee/Board members who need a ‘wee bit more confidence’ to say what they feel because they fear that:
• it might not be as well received as you would like …
• others would put it better than you …
• or it might simply be that others ‘get in first’!

22.11.2019   Autumn session: Changing environments: repairs and maintenance challenges

Who’s it for and what’s it about?

This session will outline some of the biggest challenges we will face in repairing and maintaining stock in the face of current and future issues.

22.11.2019   Hoarding: what is it and what are appropriate interventions?

Who’s it for and what’s it about?

This course is aimed at housing staff at all levels including: housing officers, estate mangers and concierge staff. It will look at the concept of hoarding, what defines it, what may lead to someone engaging in hoarding behaviour and what interventions can be used to alleviate the impact of it on the individual, housing staff, emergency staff and the community as a whole.

25.11.2019   Finance – an introduction

Who’s it for and what’s it about?

This session will provide Committee/Board with an understanding of how finance operates within the housing sector. It is designed to provide you with an overview of the key areas in finance including the Committee’s/Board’s role in financial management, understanding financial terminology, the financial tools used and the key questions to ask.

26.11.2019   Managing anti-social behaviour in communities

Who’s it for and what’s it about?

This course is primarily for frontline housing practitioners who are dealing with reports and complaints from tenants about anti-social behaviour (ASB). Not only will it provide essential legal background knowledge, but also prepare you for the changes to Anti-Social Behaviour as outlined in the Housing (Scotland) Act 2014.

27.11.2019   The role of the Committee/Board in delivering good governance

Who’s it for and what’s it about?

This session aims to clarify the role and responsibilities of a Committee/Board in practical terms so that delegates can apply their knowledge within their own organisation and become a more effective member.

29.11.2019   Electrical safety awareness

Who’s it for and what’s it about?

This course is suitable for electrical and non-electrical personnel and considers basic electrical safety leading on to what the minimum requirements are for contractors coming on site and how to interpret their test reports.