Upcoming courses at SHARE



19.08.2019   Reaching your goals with your team

Who’s it for and what’s it about?

This course is for new and existing housing managers or supervisors who have been given responsibility to review and improve services and performance within their team or who are trying to implement new ways of working to modernise and innovate.

20.08.2019   CIH Level 3 in Housing Practice

Who’s it for and what’s it about?

This course is ideal for staff and Committee/Board members who have already completed CIH Level 2 Certificate in Housing Practice or have at least two years’ experience in the job. It is the second rung in the ladder of career progression.

26.08.2019   Understanding buildings and managing repairs (City & Guilds)

Who’s it for and what’s it about?

This programme has been designed specifically for non-technical staff involved in customer relations and repairs including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities, or are new to a maintenance role.

26.08.2019   Power of influence and assertion – essential management skills

Who’s it for and what’s it about?

Delegates will be exploring some theory, in terms of power bases and how to recognise and get the best out of ‘push-pull’ influences at work as well as considering the perils of manipulation and non-assertion and how this will impact on morale and team performance.

26.08.2019   Finding the confidence to contribute to Committee/Board conversations

Who’s it for and what’s it about?

This session is designed to help newer Committee | Board members develop a sense of confidence and resilience, even though they may be more of an ‘introvert’ than an ‘extrovert’, when contributing to conversations and actions required of a robust governing body.

27.08.2019   Understanding workplace information systems (ilm level 3)

Who’s it for and what’s it about?

This course is for anyone who wants to get to grips with how to manage information in the workplace in a legally compliant, efficient and professional way. It is especially relevant to frontline staff who deal with members of the public, contractors and other service providers.

28.08.2019   Elementary legionella awareness (REHIS)

Who’s it for and what’s it about?

This one day course will provide staff members with the knowledge and understanding of how to manage the risk of Legionella. It has been designed and is moderated by the Royal Environmental Health Institute of Scotland (REHIS).

28.08.2019   Summer sessions: Writing policies

Who’s it for and what’s it about?

This course will provide you with practical experience in writing policies and equip you with the skills to produce documents which are user friendly and meet the needs of the intended audience. It is suitable for anyone who is involved in writing or adopting policies, who is new to policy writing or wishing to refresh existing skills.

29.08.2019  Springforward

Who’s it for and what’s it about?

Spring Forward , is a development programme delivered over 3 days, from the same stable as Springboard and Navigator and is for men and women who are either considering a move into a management or leadership role, or…eager to progress further in their management or leadership role.

29.08.2019   CIH Certificate in Housing Practice SCQF Level 5

Who’s it for and what’s it about?

This course is ideal for staff who are new to housing, for staff who want to move into housing as their career, for Committee/Board members or anyone who is considering a career in housing. Also for tenants and residents wishing to explore housing topics to enhance their personal involvement and understanding in housing issues.

30.08.2019   Domestic abuse awareness

Who’s it for and what’s it about?

This session is for all housing staff who work with tenants. It will highlight the impact of domestic abuse on the lives of those experiencing it, help delegates to spot potential warning signs, enable them to approach such issues sensitively and educate them on the specific type of support that a victim of domestic abuse may require.

02.09.2019   Leading effective strategic teams

Who’s it for and what’s it about?

This course is for new and existing senior managers and looks at how to lead on strategic planning with your team to consider opportunities for strategic improvement within your organisation and how best to capitalise on these.

02.09.2019   Staff and Committee/Board working together

Who’s it for and what’s it about?

In this session, ‘Staff and Committee/Board working together’ challenges staff & Committee/Board members to consider the different elements that contribute to good performance. Delegates will deal with issues relating to asset management, finance, governance and housing management, all activities where The Scottish Housing Regulator is looking for good performance.

04.09.2019   CIH Level 4 in Housing Practice

Who’s it for and what’s it about?

This course is ideal for staff who have been working in the sector for a few years or who have already achieved the level 3 certificate. This qualification provides individuals with the technical knowledge and understanding across a broad range of housing practice at management level. 

05.09.2019   Fundamentals of factoring – module 3 the fundamentals of a factors financial obligations

Who’s it for and what’s it about?

This unit will provide you with the financial know how when offering a factoring service as well as the financial obligation of running a factoring service. This unit will use real examples and you will examine regulations and property title deeds in detail as part of your learning.

06.09.2019   Preparing housing staff for court

Who’s it for and what’s it about?

This course is suitable for any housing staff involved in the process of managing breach of tenancy cases for rent arrears and anti-social behaviour, that proceed to court stage. 

06.09.2019   Complaints handling process refresher

Who’s it for and what’s it about?

This session is for any frontline member of staff who would benefit from a timely refresher session on how complaints should be effectively handled, at ‘stage one’, to ensure that SPSO guidelines are understood, appreciated and effectively implemented.

09.09.2019   Governance of Scottish Housing Associations (GOSHA) SQA Customised Award

Who’s it for and what’s it about?

This qualification is open to all Committee/Board members but it is recommended that candidates have served on their Committee/Board for at least one year. The qualification helps to develop skills, essential knowledge and understanding required to be an effective Committee/Board member.

11.09.2019   Factoring essentials

Who’s it for and what’s it about?

This course is aimed at individuals who are either new to factoring or wish to obtain a basic grounding of property management within Scotland.

12.09.2019   Introduction to managing and maintaining property assets (ilm level 3)

Who’s it for and what’s it about?

This course is for those who work within a technical role either as in estate/asset or facilities function who wish to develop their knowledge and understanding of delivering service in the workplace.

12.09.2019   Valuing diversity for Committee/Board

Who’s it for and what’s it about?

This session will discuss the protected characteristics defined by The Equality Act 2010 and the various forms of discrimination/harassment recognised by the Act.

16.09.2019 & 23.09.2019   Annual effectiveness review

Who’s it for and what’s it about?

This session will look at the skills required to carry out the reviews and discuss self-assessment tools and how effective they are. If you are the Chair this could be helpful to you in your role as the reviewer.

18.09.2019   Measuring morale and boosting resilience

Who’s it for and what’s it about?

This course is aimed at managers and supervisors and intends to help them view morale as being as much a part of their day-to-day monitoring as attendance and time-keeping. Delegates will learn several ways to measure morale and handy tips to tease out the finer nuances of any morale issues. 

18.09.2019   Meeting and minute protocols – creating a policy and template

Who’s it for and what’s it about?

This course is aimed at managers and supervisors and intends to help them view morale as being as much a part of their day-to-day monitoring as attendance and time-keeping. Delegates will learn several ways to measure morale and handy tips to tease out the finer nuances of any morale issues.

19.09.2019   Development refresher for Committee/Board

Who’s it for and what’s it about?

This course will provide you with insight into the development process, explain recent changes to legislation and regulation impacting on development. It will also provide examples of good practice as well as a reminder about the roles and responsibilities of the Committee/Board in the development process.

20.09.2019   Working safely (IOSH)

Who’s it for and what’s it about?

Everyone at work should have an understanding of why they must ‘work safely’ and this course offers exactly that. The course is for people at any level who need a grounding in the essentials of health and safety.

24.09.2019   Business administration (SVQ Level 2)

Who’s it for and what’s it about?

The Business administration (SVQ level 2) is the qualification for you if you do general administration tasks. This is an entry level qualification aimed at junior members of staff or those new to the sector.

24.09.2019   Business administration (SVQ Level 3)

Who’s it for and what’s it about?

The Business administration (SVQ Level 3) is the qualification for you if you already have approximately two years’ experience of administration and you work as part of a team, but can also have some autonomy when making decisions in your job.

25.09.2019   Building mental resilience

Who’s it for and what’s it about?

This practical course will provide individuals with guidance in the skills and techniques essential to master mental resilience in order to think, behave and act efficiently and effectively when confronted by events. Given that a determination to deliver is central to effective leadership and management, mental toughness is an essential trait that individuals require in today’s working environment.