01.06.2023 Chairing skills

Who’s it for and what’s it about?

There are greater expectations of Chairs these days. They have to lead the Committee/Board and work closely with senior staff and in particular the Director or Chief Executive. This session is for new and experienced Chairs, vice Chairs and those who are being prepared for the position of Chair.

07.06.2023 Delivering great customer service at the frontline

Who’s it for and what’s it about?

This interactive and informative session will explore the basics of what customer service is and why it is so crucial to all parts of the organisation and especially at the front line. It will look at best practice and policies as well as exploring the so called ‘softer skills’ that are required to ensure that service is delivered confidently, consistently and professionally.

08.06.2023 Effective void management

Who’s it for and what’s it about?

This course is for housing staff with the responsibility for managing void properties who may be experiencing difficulty in letting properties due to low demand, the impact of welfare reforms or how properties are promoted. This course will look at how to improve void to let times, especially in relation to difficult to let properties from an operational and strategic perspective.

08.06.2023 Recruiting senior staff for Committee/Board

Who’s it for and what’s it about?

This course has been designed for committee/board members who will be taking part in the recruitment of a senior officer or other member of the senior staff team. This might not be in the immediate future but may feature in the plans for the next year or two.

13.06.2023 Fire Marshal/Warden training

Who’s it for and what’s it about?

This course is for housing staff with the responsibility for managing void properties who may be experiencing difficulty in letting properties due to low demand, the impact of welfare reforms or how properties are promoted. This course will look at how to improve void to let times, especially in relation to difficult to let properties from an operational and strategic perspective.

13.06.2023 Understanding notifiable events, whistle blowing and conflicts of interest

Who’s it for and what’s it about?

This session focuses on three areas which need to be understood by all Committee/Board members and in the case of whistle blowing and conflict of interest, acted on personally.

14.06.2023 Supporting your senior officer and staff

Who’s it for and what’s it about?

This short session will discuss the landscape within which your Senior Officer is operating and point to issues that committee/board should be assessing to ensure that they do all they can to mitigate the risks of stress and burnout for their Senior Officer and for all staff.

14.06.2023 Understanding costs and budgets (ilm Level 3 Module)

Who’s it for and what’s it about?

This course is for anyone who needs to understand the role that budgets play in the daily routines of the workplace. It is specifically aimed at those who want to progress in their career and who recognise that in order to do so, that they will need to get their head around the money!

15.06.2023 Report writing

Who’s it for and what’s it about?

This practical course is for anyone who is charged with writing reports, big or small. It will consider the purpose, structure, content and presentation of your report. The session will look at reports from the instruction or need to present one, through to how you put together your final report, with helpful tips and techniques along the way to ensure that your reports are as informative as possible.

20.06.2023 An introduction to tenancy sustainment

Who’s it for and what’s it about?

This course is for housing practitioners with responsibility for tenancy sustainment who contribute to supporting customers in their tenancy. This includes housing officers and staff dealing with specialist functions, for example, allocations, arrears, anti-social behaviour and complaints.

20.06.2023 The importance of digital inclusion in your area

Who’s it for and what’s it about?

This course will help Committee/Board members to understand the challenges to reaching their tenants online, the reasons why some of their tenants will never move online and how they can scrutinise and ensure their digital inclusion policies and strategies are fit for their organisations’ needs.

21.06.2023 Office bearers – ambassadors for the organisation

Who’s it for and what’s it about?

This course outlines the roles and responsibilities of each office bearer within a housing association and co-operative, what is expected of them and how their role fits into the overall framework of governance. It will then consider what it means to be an ambassador for the organisation; what committee/board members should and should not do when representing their housing association and co-operative; and the importance of collective responsibility.

22.06.2023 Damp, condensation and mould for Committee/Board

Who’s it for and what’s it about?

As Committee/Board members, you must also have an awareness of the issue, in particular: where you should be made aware of issues, the questions you should be asking of your organisations and the assurances the Committee/Board should be seeking on this issue so they can fulfil their tenant safety obligations to the community and the SHR. 

27.06.2023 Freedom of information for staff

Who’s it for and what’s it about?

This full day course provides a pragmatic overview to the legislation and practical, proportionate steps you can take to prepare for compliance, building on your organisation’s existing approaches to information management, publication and request handling. The course will include short discussion sessions, practical exercises and the development of a priority-based compliance action plan.