Asset Management Assistant (Planner)

Job Title: Asset Management Assistant (Planner)

Application Closing Date: 5 February 2023

Hours: 36 per week

Location: Glenrothes

Salary: £22,754 - £25,072 per annum

Job category/type: Administration

About Us

Kingdom Housing Association provides housing and support throughout East Central Scotland.
We have plans for a significant expansion of our housing stock over the next five years.

We live by our CARES values of Customer, Accountable, Respect, Efficient and Supportive. In addition to the core services, related to providing, managing and maintaining affordable housing.

Kingdom aspires to be an employer of choice. We obtained Gold IiP and Platinum IIYP accreditation. We’re currently the highest placed Scottish RSL on the Best Companies to Work For list.

About the Role

We have an exciting opportunity to join our repairs team as a planner within our Asset Management department. You will be part of a small but important team that provides essential support to our customers, by ensuring emergency repairs are allocated to our operatives in a timely manner, booking and rearranging appointments from tenant requests and providing a first class service to our customers. We are looking for a motivated and proactive team player with a passion for providing excellent customer service, with a keen eye for detail and a solution orientated approach.

You will provide administrative support for our maintenance, technical and repairs services teams, carrying out a varied and reactive role, including:

  • Raising and scheduling jobs for in house operative teams
  • Proctively monitor the planning boards and diaries for the in house teams operatives and react to changes to meet the needs of the organisation
  • Allocating emergency and urgent jobs to the inhouse operatives
  • Administration of our void properties
  • Processing emergency night and on call information for Asset Management and payroll
  • Scheduling and allocating work for the Kingdoms Private Repairs Service
  • Correspondence for quotations and pricing for the Kingdoms Private Repairs Service
  • Various administrative duties associated with the in house repairs team.

Other admin tasks

  • ensuring gas servicing compliance
  • organising planned and cyclical maintenance
  • processing financial information
  • updating and maintaining record accuracy

About You

You will have proven administrative experience and be proficient in using customised databases and Microsoft Office / G Suite packages. You should have experience dealing directly with customers and providing excellent service. You must be a confident communicator, have good organisational skills and the ability to plan and organise your workload whilst working to tight deadlines. You should be an effective team contributor who is adaptable and keen to learn new skills.

Although a driving licence is not essential for this post, this and access to your own transport would be
desirable. You will be required to complete a satisfactory Basic Police Act Disclosure Scotland check.

We Offer

  • An attractive salary and benefits package; the cost of living award for 2022/23 to be confirmed prior to interview date.
  • A contributory pension scheme (employer contribution of 10%) and option to join the salary exchange pension scheme.
  • Generous annual leave entitlement of 37 days (33 days plus 4 days public holidays). After 5 years continuous service, you’ll receive an additional 2 days annual leave and a further 2 days after 10 years.
  • Access to our low-interest car loan scheme (where eligible criteria is met)
  • Access to our Kingdom Academy offering a range of learning and development opportunities.
  • Enhanced family friendly (enhanced maternity, adoption, paternity and shared parental leave) and sick pay entitlements (up to 6 months full pay).
  • Access to our employee assistance programme providing a free information service and an employee counselling service.
  • Discounted gym membership.
  • Access to our Employee Benefit Platform providing a large range of discounts across UK retailers, our Cycle to Work scheme, travel and leisure staff benefits enabling you to spread the cost of holidays and wellbeing support.
  • A variety of flexible and hybrid working arrangements such as flexible working hours, compressed hours, remote working including flexibility around where work is carried out.

To apply go online to our website and click on the recruitment portal link.

The interview process is expected to take place week commencing 13 February 2023.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.

Scottish Charity No: SC000874