Customer Service Assistants

Customer Service Assistants

Fixed term until 31st July 2022, Part time job share

£25,044 - £27,832 per annum pro rata

Glasgow based

About Us

West of Scotland Housing Association (WSHA) strives to be more than just a landlord. We put customers at the heart of everything we do by listening to their views and caring about what matters to them. 

What we can offer 

Our staff are at the heart of our business, and we support them to be their best which is demonstrated with 95% of staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and with the flexibility of a hybrid model of working (mix of home and office). Staff also benefit with a generous holiday allowance of 40 days and the option to work flexibly. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy, and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.

About the Role

You will play a key role in Customer Service Team. This role will be part of a wider team who will be the first point of contact for our customers and will include responding and dealing with incoming calls, emails, and social media enquiries.

You should: 

  • Have the willingness to help, kindness and empathy 
  • Have a customer centred approach and be able to undertake difficult conversations, with diplomacy and tact 
  • Be self-motivated with the ability to work using own initiative including good judgement of when to escalate more difficult complaints

Inclusive Employer 

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background. 

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme

How to apply

For further details please download an application pack or email vacancies@westscot.co.uk or telephone 07957 323 758

Completed applications must be returned by Wednesday 26th January 2022

Provisional Interview dates are Friday 11th February 2022