Customer Service Assistants
Fixed term until 31st July 2022, Part time job share
£25,044 - £27,832 per annum pro rata
West of Scotland Housing Association (WSHA) strives to be more than just a landlord. We put customers at the heart of everything we do by listening to their views and caring about what matters to them.
What we can offer
Our staff are at the heart of our business, and we support them to be their best which is demonstrated with 95% of staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and with the flexibility of a hybrid model of working (mix of home and office). Staff also benefit with a generous holiday allowance of 40 days and the option to work flexibly. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy, and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.
About the Role
You will play a key role in Customer Service Team. This role will be part of a wider team who will be the first point of contact for our customers and will include responding and dealing with incoming calls, emails, and social media enquiries.
- Have the willingness to help, kindness and empathy
- Have a customer centred approach and be able to undertake difficult conversations, with diplomacy and tact
- Be self-motivated with the ability to work using own initiative including good judgement of when to escalate more difficult complaints
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.
Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme
How to apply
Completed applications must be returned by Wednesday 26th January 2022
Provisional Interview dates are Friday 11th February 2022