Customer Support Assistant

Customer Support Assistant (permanent)

Salary: £22,197 – £25,101 (EVH Grade 4)

Muirhouse Housing Association, located in North Edinburgh, is seeking a passionate, enthusiastic and highly organised team player who is committed to providing excellent frontline services and making a positive contribution to the lives of our those living within our communities.

We recently concluded a strategic options appraisal, which reaffirmed our ongoing role as a community-based housing association which is focused on developing and creating positive partnerships with others in North Edinburgh. While Edinburgh is one of the fastest growing and most prosperous populations in Scotland, it also experiences significant inequality. As Muirhouse Housing Association enters its thirtieth year working within our local community we are as passionate about supporting our tenants and community as ever and as we enter this new chapter in our history, we are excited to be able to recruit new colleagues to help us achieve our vision.

As a Customer Support Assistant, you will play a key role in providing outstanding customer services to our tenants and wider community. You will work within a small tightly knit staff team committed to providing the best possible services to those living within Muirhouse and as this is often the main point of contact with the association you will be an integral part of helping build and maintain the positive relationship which we have with our customers.

You should be able to demonstrate:

  • Excellent administrative skills
  • Excellent interpersonal, listening and communication skills with an understanding and empathetic nature
  • Outstanding customer care skills and customer focused approach to service delivery
  • A self-motivated, enthusiastic and flexible attitude to tasks
  • Ability to engage effectively with customers, tenants, colleagues and external stakeholders
  • Ability to achieve excellent performance results
  • A positive and approachable attitude which meets the values of Muirhouse Housing Association

In return, we offer excellent terms and conditions of service, and are committed to supporting and developing our staff. 

Please email your completed application to 

For an application pack please visit our website.

Closing date for all applications will be Monday 17th October 2022 at 12pm.  It is anticipated the interviews will take place on Wednesday 9th November or Thursday 10th November 2022. Please note that CVs will not be accepted.

Employer in Voluntary Housing Conditions apply. Muirhouse Housing Association is committed to equal opportunities and welcomes applications from all sectors of the community.