Future Services Survey


With a history dating back to 1978, GWHA is a community-controlled, charitable RSL providing services to around 1500 tenants in the West of Glasgow. With changing demographics, and a shift in lifestyles over the last two years, the time is right for us to now engage with our tenants to determine their future service needs, priorities and aspirations.

Our “future services survey”, which will complement our independent continuous monitoring of the service satisfaction indicators within the ARC, aims to collect information that will facilitate assessment of social impact, and will capture feedback that will inform our strategies towards our vision of shaping thriving communities:

a) Household profiles including economic, social and demographic characteristics;
b) Attitudes towards the property, neighbourhood and general environment;
c) Preferred means of accessing services and barriers to access;
d) Current service offering and future service needs, priorities and aspirations

Requests for the survey brief should be addressed to reception@glasgowwestha.co.uk

Detailed costed proposals must be received by 12 noon on Monday, 15th August 2022