Housing Assistants

Job title: Housing Assistants (2 posts)

Contract term: Full time

Salary scale: £26,678 - £29,645 (plus essential car user allowance)

Work arrangements: Hybrid working from home and office (Dalkeith, Midlothian)

Closing date: 12noon on Monday 12 December 2022

Interviews: Monday 19 December 2022

We are looking for 2 motivated individuals to join our team at a very exciting time for Melville. You will be responsible for resolving our customer enquiries at first point of contact and will work within a multi-skilled team, providing efficient and professional services.

You will be joining Melville at a ground-breaking time as we introduce new working arrangements (initially on a 12-month trial) that will see staff become amongst the first in Scotland to work a reduced 4-day week (Monday to Thursday) for 100% pay.

Working as part of the Housing team, you will assist in delivering excellent performance in key areas of housing, including rent management, welfare benefits, allocations, estate management and support services, and encouraging tenant influence in services and communities.

You should have experience working with the public in a customer service environment. Preference will be given to applicants who have housing experience or who have shown an interest in progressing in housing. The successful candidates must have a good level of education (minimum of 5 Standard Grades, HNC Housing or equivalent) and show commitment to working towards a housing qualification.

In order to help us achieve high performance and service levels and ensure accuracy, timescales and compliance, you will have strong administrative and IT skills, including good knowledge of Microsoft Excel, Word and Outlook.

You must also be able to build good relations with our tenants and partners, and contribute to our enthusiastic team, together with the ability to work well on your own initiative.

A full driving licence and access to a motor vehicle insured for business use is a requirement of this post.

Our generous conditions of service include hybrid working (2 days in office, 2 at home), a career average revalued earning pension scheme, 25 days annual leave and 13 public holidays per annum (pro rata for period of 4-day week trial).

Melville Housing Association is Midlothian’s largest registered social landlord. We own and manage almost 2,100 properties mainly in Midlothian but with some in South Lanarkshire as well as a small number across central and southern Scotland.

To apply or to find out more about this position, please visit the recruitment section of our website. You can also contact Housing Manager Jane Burnett by email to jburnett@melville.org.uk or by phoning 0131 654 2733.

No agencies please.

Melville Housing Association is a disability confident employer, an equal opportunity employer and registered charity SC032755.

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