Housing Officer

Title: Housing Officer

Location: Cumbernauld, Scotland, GB, G67 1AX

Department: Housing Services

Operation: Sanctuary in Scotland

Requisition: 207411

Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people’s lives.

Housing Officer

Muirfield Centre, Cumbernauld

£32,486 - £34,195 per year

37.5 hours per week

We have an opportunity for 2 Housing Officers to join our team based in Cumbernauld. As a key member of the team, you will be responsible for ensuring that high quality housing management services are delivered to our residents with a focus on making a real difference to their lives.

This is a varied role that will see you managing a range of situations and helping to build key relationships with internal and external stakeholders, whilst working in a professional manner to resolve problems and improve services.

The role of Housing Officer will include:

  • Delivering a high quality housing management service to tenants, partners and key stakeholders
  • Allocating void and new let properties and dealing with rent arrears
  • Investigating and resolving anti-social behaviour cases
  • Completing estate management weekly inspections
  • Identifying shortfalls in service delivery and putting plans of resolution into place
  • Ensuring compliance with all legislative and regulatory requirements for all housing management activities

Skills and experiences:

  • Proven experience of undertaking a similar role within housing
  • Knowledge of relevant housing regulations and legislation
  • Proven experience of delivery high quality tenancy services
  • Excellent problem solving skills with the ability to implement solutions
  • Ability to build strong working relationships with internal and external customers
  • Basic understanding of Microsoft Office packages is essential 
  • SVQ3 in relevant area or equivalent qualification
  • Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Scotland Housing Association is one of the country’s largest social landlords. We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market.

We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland’s commitment to being the best employer we can.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • £32,486 per annum (rising to £34,195 per annum after 12 months, subject to satisfactory performance)

To view the job profile please click here

Closing Date: 7 December 2022

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.