Neighbourhood Housing Officers

Job Title: Neighbourhood Housing Officers (Two Posts)

Location: West Dunbartonshire 

Hours: Full Time, Permanent 35 hours per week and Part Time Permanent 17.5

Salary: £33,412 - £38,078 per annum, pro rata.  

Closing Date: 12 noon Thursday 6th October 

Interviews: Thursday 13th & Friday 14th October

Come and join us!

Caledonia Housing Group - Housing Association of the Year award and Social Housing Developer of the Year 2021.

Caledonia Housing Association has the vision of providing “Homes and Services that make life better” and we have ambitious goals to revolutionise the customer service we provide. By streamlining processes and procedures we aim to improve the customer experience of tenants and service users across the Group. We operate across 8 local authorities and manage over 5,200 affordable homes and offer services to around 2,000 private owners. We are committed to tackling housing needs and inequality across Tayside, Perthshire, the Highlands and Dunbartonshire.


As a Caledonia Housing Group employee you will enjoy a fantastic range of benefits including:

  • Ongoing investment in your personal development with access to internal and external training qualifications
  • Annual Leave entitlement starting at 33 days per year (increases with length of service)
  • We promote work-life balance and operate a flexi-time system  
  • Generous contributory pension scheme
  • Health benefit of up to £300 per year which includes a gym membership, fitness equipment or health insurance
  • Wellbeing services offering support and confidential advice for you when you most need it including counselling and in-house mental health first aiders
  • Volunteering opportunities

As an inclusive employer, we’re open to having a conversation with you about flexible working.

About the role

We have an exciting opportunity for two enthusiastic and motivated Neighbourhood Housing Officers to join the business to add value to the Associations busy Customer Services Department.

Due to a long-standing Full-Time staff member gaining promotion and an additional Part-Time 17.5 hours post becoming available we are seeking to recruit two highly experienced and skilled generic Neighbourhood Housing Officers who have good knowledge of housing legislation and procedures. The successful candidates will work within a generic team providing all housing services including: rent arrears management, allocations, estate management, tenancy management, repairs and maintenance, tenant participation and void property inspections and letting.

Both successful applicants will be responsible for managing one of our Housing Hub Patches within the Bellsmyre community within the West Dunbartonshire area whilst supporting other neighbourhoods as and when required. The Part-Time postholder will be sharing the service deliver responsibilities with your 17.5 partner ensuring a seamless service is delivered to our tenants within the housing patch. You will have had experience of working within a fast paced and complex housing environment delivering housing management frontline services to a diverse range of customers.

You will play be an exciting and integral role in our extensive Bellsmyre Regeneration Programme supporting the clearance and demolition of older homes which are being replaced by new build modern homes for the area. If you want to develop your experience further we have an excellent housing re-development programme for you to be involved in.

You will be committed to achieving positive service outcomes and for delivering an excellent customer experience.

We currently operate hybrid working with service delivery to our tenants being the guiding priority on how we manage our time.

If you are committed to delivering first class levels of customer service and support to our tenants in particularly challenging times, you are proactive as well as positive, are a true team player and have a “can do” approach, and enjoy challenging work - we would like to hear from you! Please click on the ‘Apply’ link or visit the ‘Join Us’ section of our website

A registered charity no: SCO 13988. Caledonia strives to be an equal opportunities employer and welcomes applications from all sections of the community. A Registered Scottish Charity No SCO13988