Muirhouse Housing Association awarded Investors in People accreditation
A positive process of working with business consulting service Remarkable has resulted in Muirhouse Housing Association (MHA) being awarded Investors in People accreditation.
The certificate was received by Bob McDougall, chair of MHA, as part of the MHA 25th anniversary celebrations that took place at the North Edinburgh Arts Centre and was followed by the Association’s AGM.
Quality manager at Remarkable, Alan Gebbie, said: “Remarkable are delighted to award Investors in People accreditation to Muirhouse Housing Association. Remarkable found Muirhouse Housing Association to have high levels of trust where people feel empowered to ensure the customer is at the heart of everything they do. There is a strong sense of people feeling appreciated and valued for the work they do and everyone feels confident about the future of Muirhouse Housing Association.
“Everyone is encouraged to try new things in order to ensure the customer receives the highest standard of support and services are designed around people and their needs to ensure excellent customer service is delivered at all times.”
Stephen McAvoy, chief executive at Muirhouse Housing Association, added: “This award marks another notable milestone in the ongoing success of MHA. It’s fantastic that the hard work and commitment of our staff is recognised by this award. This confirms us as an exemplary employer, well placed to deliver our commitments of excellent services and a stronger, vibrant Muirhouse community.”