CDPSoft to lead national delivery of Better Futures programme

Since its creation in 2011 as an outcomes-monitoring tool for housing support providers, the Better Futures programme has been delivered by the Housing Support Enabling Unit, hosted by the Coalition of Care and Support Providers in Scotland (CCPS), with backing from the Scottish Government.

Through HSEU’s leadership and collaboration with service providers, Better Futures has become established as a nationally recognised system for outcome-focused support planning and case management. It is widely used across Scotland to support individuals, track progress, and evidence impact.

The delivery of Better Futures is now transitioning to CDPSoft. The change has been planned for and builds on the strong foundations laid by HSEU and CCPS, ensuring continuity for current users while opening the door to continued development, support, and growth.

There will be no disruption to the Better Futures service. Current users can continue to access Better Futures without any change to the system’s functionality or data management. CDPSoft will manage all future contracts, system enhancements, and customer support, with a full transfer of Better Futures to CDPSoft, scheduled to be completed by the end of March 2026.

CDPSoft will also introduce wider functionality, allowing organisations to do more than ever before, such as enhanced case management, risk management and safeguarding, client support, multi-agency collaboration, homelessness prevention and relief, and local authority commissioning.

The Scottish Government remains supportive of the programme, and CDPSoft is committed to working with it, existing Better Futures users, local authorities, and third-sector providers to ensure the system evolves in line with national and local priorities.

Rachel Cackett, chief executive officer of CCPS, said: “We’re proud of our record over the past 14 years developing and delivering Better Futures through the CCPS-hosted Housing Support Enabling Unit. Better Futures makes a vital contribution as a measuring tool for housing support providers throughout Scotland.

“However, it’s now time for a new beginning, and after a long period of positive collaboration with CDP Soft, we’re very pleased that Better Futures will transfer to them and that they are keen to take an enhanced role in delivering for customers.” 

Keirron Goffe, senior manager, customer development at CDPSoft, said: “Better Futures has become an essential tool for outcome-focused support, and we’re honoured to take on its continued delivery. We look forward to working closely with existing partners to sustain what’s working well, while exploring new ways the platform can evolve to meet changing needs across the sector.”