Customers come first at Linstone Housing

linestoneLinstone Housing Association has been honoured at the Scottish Home Awards 2016 for Customer Service Excellence.

The Linwood and Johnstone based social landlord was crowned winners over a number of public and private sector builders throughout the country, where they were also one of four finalists in the Large Housing Association of the Year category.

Director of finance and corporate services, Gary Dalziel, said: “This award means a great deal to everyone connected with Linstone. For the staff it recognises their hard work and dedication to improve the services we provide. Through a number of community events, getting to know our customers and enhancing our online services we have been able to make a positive difference within our communities and for our tenants.”

The impact locally has been evident, with improved statistical returns in a number of areas including quicker times to re-let properties, less empty homes and significant improvements to their repairs service.

“Have been in our property since 13th October and would just like to say a big thank-you from the Bell family. Your staff has been brilliant, any issues addressed quickly. We are very happy with standard of high tenant service, a special mention to Laura the housing officer for Johnstone Castle; she is a great asset to Linstone. Many thanks to one and all,” said Mr Bell, a resident of Maple Drive, Johnstone Castle.

Three Linstone staff also received awards last week, with Jim Laverty and Nanette Reid picking up long service awards from Employers in Voluntary Housing and Emma McShane winning Invest in Renfrewshire’s Top Intern.

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