The expanded Call Off Service devised by the Scottish Procurement Alliance (SPA) has been designed in direct response to partner feedback, making it easier for public bodies to access expert procurement support, reduce internal workload, and deliver projects more efficiently through SPA solutions.

By supporting key stages of the procurement process, from developing tender documentation to publishing notices and managing mini competitions, the service ensures full compliance with procurement regulations while significantly easing the administrative burden on already stretched teams.

Crucially, the removal of previous framework restrictions means public sector partners can now access this support across a broader range of SPA solutions providing greater flexibility and faster access to the expertise required to move essential projects forward.

Daniella Bryans, senior procurement officer at SPA, said the changes reflect a clear commitment to improving outcomes for public sector organisations: “Throughout the years, our Call Off Service has assisted numerous partners, enabling us to develop substantial expertise in delivering and managing projects from initiation right through to contract award and delivery.

“By widening the scope of the service, we can offer more flexible support to our public sector partners. By utilising the service, partners reduce pressure on their internal teams whilst still ensuring compliance. Ultimately the services helps our partners to award contracts and deliver projects more efficiently.”

She added that the benefits extend beyond process improvements, driving stronger project outcomes overall: “When procurement is well-supported, public sector organisations are able to focus more on doing what they do best, rather than needing to manage complex procurement processes.

“At the same time, contractors receive clear documentation and well-defined specifications, which leads to better bids, a more competitive process and ultimately stronger outcomes for the organisations delivering these projects.”

While the enhanced service is designed to support public organisations, it also creates a more structured and accessible pipeline of opportunities for appointed companies across Scotland.

In addition to expanding the Call Off Service, SPA has further strengthened its technical offering with construction industry expert Alan Webster joining them as Technical Support Officer.

With more than 30 years of experience, Alan brings extensive knowledge of delivering large-scale housing developments, public building refurbishments, and specialist projects, including those involving Reinforced Autoclaved Aerated Concrete (RAAC). His background includes working closely with public sector organisations on hospitals, schools, retrofit programmes and major refurbishment works.

In his role, he supports partners throughout the project lifecycle, offering guidance from early engagement through to delivery, including attendance at pre-start and progress meetings and advising on technical specifications.

“Having spent many years delivering projects on the ground, I understand the pressures public sector organisations face and the importance of getting procurement right from the outset,” Alan said.

“Clear communication and strong support at each stage helps ensure projects are delivered efficiently and successfully.”

SPA believes that combining enhanced procurement support with practical, real-world expertise will further strengthen outcomes for public sector organisations across Scotland.

As demand continues to grow across housing, retrofit and infrastructure, the expanded Call Off Service will play a key role in helping partners deliver projects at pace while still ensuring value, compliance and quality are maintained.