Mears hub visit for North Lanarkshire Tenants’ Federation
North Lanarkshire Federation of Tenants and Residents (NLF) visited the Mears repair service to see its North Lanarkshire wide operation in action.
The opportunity came following a request from North Lanarkshire Council’s housing convener Councillor Barry McCulloch, and the federation was delighted to see first-hand how the repairs service is delivered to over 37,000 homes across the area.
During the tour of Mears the Federation:
Also attending was Mears managing director, Barry Duncan and Councillor Barry McCulloch as well as operational staff who held a Q&A session on the service and were on hand to provide information to the Federation.
Barry Duncan said: “We were delighted to welcome the Federation to our branch to see how we deliver the Local Homes Repairs, Voids and Capital Works Service
“We are extremely proud of our partnership with North Lanarkshire, jointly our teams work hard to ensure we deliver excellent customer service and high levels of satisfaction to tenants and residents at all times. The visit by the Federation demonstrates our commitment to work with residents and look at ways to further improve satisfaction.”
Councillor McCulloch added: “It was great to visit the nerve centre of Mears to see how the housing repairs service is delivered to the people of North Lanarkshire, In particular it gives our tenants a chance to see the process from a repair request being logged to it being delivered, and also how new technology is shaping service delivery.
“I hope the Federation found their experience an interesting one; I know I did.”