Natalie McKail named chief operating officer at SBHA

Natalie will join SBHA on 24th August 2026 and brings more than 25 years of senior leadership experience across local and central government, the regulated private sector and the third sector in Scotland.

Her background includes leading housing and neighbourhood services, customer-focused service improvement, governance, risk management and organisational transformation.

In her new role as chief operating officer, Natalie will provide executive leadership across SBHA’s operational services and business support functions, with a focus on service quality, performance and positive outcomes for tenants, customers and communities.

Maria Lyle, chief executive of SBHA, said: “We are delighted to welcome Natalie to SBHA. She brings extensive leadership experience, strong housing and customer service expertise and a proven track record of delivering organisational improvement and change.

“Natalie’s commitment to people and communities, alongside her understanding of the Scottish Borders and the housing pressures facing local communities, will be a real asset to SBHA as we continue to deliver our strategic ambitions.

“Working with our dedicated team and partners across the region, Natalie will help us strengthen our impact, support growth and improve outcomes for the tenants and communities we serve.”

Natalie McKail said: “I am excited to be joining SBHA and look forward to working with tenants, communities, colleagues and partners across the Scottish Borders.

“SBHA has a strong reputation, clear values and ambitious plans for the future. I look forward to helping build on its achievements and contributing to the continued delivery of high-quality homes and services that make a real difference to tenants and communities.”