The survey, conducted biennially with over 400 randomly selected tenants, returned to face-to-face interviews post-pandemic, ensuring a diverse range of responses.

Key findings include a notable rise in overall tenant satisfaction to 86.6%, surpassing the Scottish average of 83.2%. This marks a 5.4% increase from previous figures. Tenants expressed high satisfaction in being informed about housing services and decisions, with a 95.8% positive response rate, significantly higher than the Scottish average of 81.1%.

Participation in landlord decision-making also scored highly, with 96.8% of tenants satisfied, 20% above the national average. Additionally, 89.3% of tenants believe their rent offers good value for money, an 11.3% increase from earlier surveys and well above the Scottish average of 81.9%.

The survey also highlighted satisfaction with housing quality, with 87.31% of tenants content, compared to 81.8% across Scotland. A new indicator, measuring satisfaction with landlords’ contributions to neighbourhood management, showed an increase from 88.4% in 2021 to 91.3% this year, again outstripping the Scottish average of 82.5%.

Housing Convener, Councillor Michael McPake, said: “The information we gather is vital in helping us improve and shape future services to better meet the needs of our tenants. Encouraging more tenants to get involved in participation opportunities is key to this process.

“We want to hear directly from tenants using our services to ensure we continue to meet their needs.”

Stephen Llewellyn, Chief Officer Housing, added: “It’s pleasing to see we’re building on the positive feedback recorded from previous surveys and we’ll continue to do this.

“We also aim to progress areas our tenants tell us aren’t performing as well. For example, our repairs service has had difficulty with staffing ratios and obtaining materials. We’ll strive to make improvements particularly in the areas that tenants tell us are important to them, including day-to-day repairs, planned improvements and managing common areas.

“All of the issues raised in the tenants’ survey will be progressed by service improvement groups who will drive forward and implement improvements based on feedback.”