Recognising that digital inclusion is about more than access, PfP provides targeted support, partnerships and events to help customers get connected and stay safe online, focusing on security, confidence and resilience.

Barriers such as digital exclusion are the realities of many PfP customers. In the last year alone, 10% of PfP customers cancelled their mobile phone or broadband contracts and 19% told PfP they would like help accessing low-cost phone and broadband deals. 

The latest Environmental, Social and Governance (ESG) report released by PfP highlights the digital inclusion achievements for 2024/25: 

• 806 customers were supported with digital empowerment - a 44% increase on the previous year. 
• 710 Vodafone SIM cards, 234 phones, and 132 laptops/tablets were distributed to help customers get online. 
• A partnership with Computers4Charity provided refurbished devices and reduced e-waste. 
• A partnership with Pocket Power saved customers over £28,000 by switching them to social tariffs or cheaper broadband. 
• Collaboration with AbilityNet to deliver digital safety workshops and one-to-one IT training.

In Edinburgh, Digital Skills Projects for New Scots have been delivered by the Welcoming Association. The Association runs four-week digital skills projects for refugees, asylum seeker and migrants.

The project aims to enable participants to develop the necessary digital skills and knowledge to find and keep a job. The course focuses on basic functions of IT devices, how to access information and services online, how to be safe and responsible online. Places for People supported The Welcoming Association with £1,000 core grant through its Community Investment Fund and gifted nine laptops.

Meanwhile, as part of their relational mentoring programme, The Wise Group offers digital skills mentoring to social housing customers at risk of losing their tenancy. The programme includes one-on-one digital mentoring, monthly digital café events, option to join Connect Service, an online learning platform to support individuals online towards work and to improve their health and wellbeing and support with wider needs outside of digital inclusion, including mental health, financial and home energy support.

Director of places impact at PfP, Marcus Hulme, said: “Digital confidence opens doors to services, jobs, education, and connection and we know that many of our customers need support to gain the skills to use the internet effectively.

“As a social enterprise, our purpose is to create thriving communities - and that means ensuring everyone can participate fully in today’s digital world.  

“Digital inclusion isn’t just about access to devices or data; it’s about confidence, safety, and opportunity. Whether it’s helping someone apply for a job, manage their tenancy online, or stay connected with loved ones, these initiatives make a real difference to our customers lives. We are very proud to have supported over 800 customers last year and are committed to helping even more become digitally empowered this year so they are better equipped to thrive.”