River Clyde Homes reveals success of interactive app

Claire receiving her prize with Kenny Gough (left) and Albert Henderson
Claire receiving her prize with Kenny Gough (left) and Albert Henderson

The recently launched River Clyde Homes phone app is proving to be a great success with over 370 customers uploading and using it.

Everyone who downloaded the app during the initial two month period had the chance of winning a Samsung android tablet, supplied by the association’s IT partner Castleton.

The lucky recipient, Claire Grana of Greenock, said: “I’m so happy to have won the tablet! I had downloaded the app on my mobile phone when I first heard about it. I‘m viewing and bidding on properties using the app now and I’m finding it much easier and quicker. I would definitely encourage others to download it.”

Developed in partnership with a company called Looking Local, the bespoke smartphone app means that access to many of River Clyde Homes’ services is now, quite literally, at the tenants fingertips.

Customers can make reports at any time of day or night and attach photographs, taken on their mobile phone, to help explain the situation.

The new interactive app will allow customers to:

  • Report a repair
  • Report antisocial behaviour
  • Bid for a new home using our Choice Based Lettings service
  • Request leaflets, forms and other documents
  • Get advice
  • Find out more about River Clyde Homes
  • Send comments/suggestions
  • The app is available on both Android and iPhone devices. In order to access it customers should go to either the Play Store (Android Devices) or the App Store (iPhone Devices) and search for River Clyde Homes. The app will be presented in the list of search items and you can install it from there. There is also a QR code on the River Clyde Homes website that customers can simply scan.

    Albert Henderson, vice-chair of the board at River Clyde Homes, said: “The response to the launch of the app has been tremendous with many customers using it to make enquiries and report repairs at a time that suits them. Feedback indicates that customers who love using their phones for everything from online shopping to social networking are finding it useful and more convenient than calling us during office hours.”

    Kenny Gough, head of service transformation at River Clyde Homes, added: “Initial findings show that the majority of customers using the app have been reporting repairs issues. For them, it means that they can communicate with us at a time that suits them, while for us, it means a drop in call volumes. The latter has a positive impact on customers trying to contact us by phone.”

    A similar app is available to customers who use digital television networks. Virgin network users should press the ‘home’ button, choose the ‘interactive’ button, select ‘news and info’, select ‘Looking Local’ and search for River Clyde Homes.


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