Whiteinch & Scotstoun’s Welfare Rights Service achieves 100% tenant satisfaction rate

With just two dedicated team members, Lauren Cadwallender and Lisa McNaughtan, the service generated an overall financial gain of £1,010,076, averaging £3,300 per tenant who reached out for support and guidance.

Mareta Greig, director of housing and communities, said: “I am incredibly proud of the work delivered by the Housing & Communities team at WSHA. Our Welfare Rights Service may be small, but the impact it has made in ensuring tenants receive the support they are entitled to has been truly outstanding.”

The results speak for themselves – the 2025 Tenant Satisfaction Survey reported a 100% satisfaction rate for the Welfare Rights Service at WSHA.

Mareta added that maintaining the high standards already achieved is a key priority moving forward: “The challenge now is to sustain the 100% satisfaction rate. I’m confident that with the introduction of our new Tenancy Sustainment Pathway, along with the additional advice and support services we are planning, we will further strengthen the Welfare Rights Service and build on the excellent work the team is already delivering.”

Lauren Cadwallender, lead welfare rights officer, added: “Lisa and I are incredibly proud of our Welfare Rights Service and the life-changing impact it has for our tenants. Securing over £1 million in financial gain is not just a figure – it represents real peace of mind for families, individuals, and our community who are facing increasing financial pressures.

“We work tirelessly to make sure tenants receive the support and advice they are entitled to. This achievement shows the difference that dedicated, community-based services can make. We will continue to build on this success to ensure our tenants feel secure and supported going forward.”