Introduction to Building Maintenance for non-technical staff

Online

Who is it for and what is it about?

This introductory course provides non‑technical staff with the knowledge and confidence to understand the fundamentals of building maintenance in residential and mixed‑use properties. The course demystifies common building elements, explains how maintenance issues arise, and outlines the roles and responsibilities involved in managing repairs and planned works. Through practical examples and case studies, delegates will learn how to recognise common building defects, communicate effectively with residents and contractors, and support decision‑making within their organisation.

Course Content

• Understanding Building Components
• Types of Maintenance
• Identifying Common Defects
• The Repairs Reporting Process
• Health, Safety, and Legal Responsibilities
• Practical Scenarios and Case Studies

Learning Outcomes

By the end of this course, participants will be able to:

• Describe the main components of a residential building and their purpose.
• Recognise common building defects and understand the likely causes.
• Differentiate between planned, cyclical, and reactive maintenance and understand when each applies.
• Gather and communicate essential repair information clearly and effectively.
• Understand health and safety responsibilities related to building maintenance.
• Work confidently with contractors and internal teams to support effective maintenance delivery.
• Improve customer interactions by explaining maintenance issues in simple, non-technical language.

Course date: 08/10/26

Delivery: Remote Delivery

Trainers: Owen McMillan

Cost: Member £145 / Non-Member £295 Book your place HERE or email info@share.org.uk