Understanding buildings and managing repairs

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Who’s it for and what’s it about?

This programme has been designed specifically for non-technical staff involved in customer relations and repairs ordering including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities.

This course also benefits from having Assured status from City & Guilds an meets their quality benchmark for Assured courses.

Learning outcomes

By the end of this course participants will be able to:

    • Identify different building structures and materials used as well as likely repairs required to these structures
    • Identify causes of damp, condensation & mould, how this affects tenants and the property as well as the remedies  
    • Identify how infestations can spread within domestic properties and how to tackle this
    • Identify the legislation required of housing providers in carrying out electric and gas inspections as well as the common areas of maintenance
    • Identify plumbing and drainage systems, where these are likely to go wrong, and simple solutions tenants need to know to rectify these issues.
    • Understand the process of managing repairs effectively and how to ensure these repairs are handled correctly.

Course content:

Module 1: Building Construction – Gain a basic knowledge of building construction covering foundations, walls and roofs and associated common maintenance problems.

Module 2: Damp and Condensation in buildings – Examine the causes, effects and remedies for damp, condensation, rot and infestation in buildings.

Module 3: Heating Lighting and Power – Acquire a basic knowledge of how electrical heating and lighting systems work in domestic properties and the common problems that are reported.

Module 4: Plumbing and drainage – Understand the water supply, distribution, drainage and waste systems in houses including gas heating and associated problems.

Module 5: Building maintenance and reporting repairs – Review the common problems reported for domestic properties, understanding legal & regulatory obligations to classify, record and communicate these accurately for repair and maintenance.

Course date: 24/06/2025, 22/07/2025, 19/08/2025, 16/09/2025, 14/10/2025
Delivery: Remote delivery 
Trainer: Owen McMillan
Cost: Member £1200 / Non-Member £1600
Book your place HERE or email info@share.org.uk