11.12.2023 Risk management for Committee/Board

Who’s it for and what’s it about?

In this course we will explore the findings of the Regulator’s “lessons from statutory intervention” report published in late 2018, and subsequent intervention reports, to understand how the findings could be utilised by RSL’s governing body to increase their governance effectiveness.

12.12.2023 Electrical safety awareness

Who’s it for and what’s it about?

This course is suitable for electrical and non-electrical personnel and considers basic electrical safety leading on to what the minimum requirements are for contractors coming on site and how to interpret their test reports.

13.12.2023 Dealing with grief at Christmas – Share webinar

Who’s it for and what’s it about?

Grief is likely to impact everyone at some point in their lives and can be unique to individuals. The purpose of this webinar is to help you and your team understand the complexities of grief, and provide solutions and tips to individuals including colleagues, customers, Committee/Board members and tenants who may be seeking support during difficult times, such as Christmas.

13.12.2023 Dementia: Issues and Implications for social housing providers 

Who’s it for and what’s it about?

The aim of this course is to introduce and discuss the nature of dementia, its various forms and what the implications of this diagnosis is for both those living with it and those caring for people living with it.

13.12.2023 Engaging tenants to improve service delivery

Who’s it for and what’s it about?

This course is for Committee/Board members and will outline the obligation, through the Charter, the Scottish Housing Regulator (SHR) and the Scottish Government, on your organisation to engage with your customers.

14.12.2023 Data protection update for Committee/Board

Who’s it for and what’s it about?

This course will look at data protection obligations, new and emerging issues, Freedom of Information requests, case studies on the issue and areas for scrutiny that Committee/Board members should be focussing on for this topic.

15.12.2023 Innovation in arrears management 

Who’s it for and what’s it about?

This half-day course for housing staff aims to stimulate conversations about how you can take what you’ve got and make it work better for you and your organisation.

19.12.2023 Getting to grips with the property factors code of conduct

Who’s it for and what’s it about?

This course will explore the Property Factors (Scotland) Act 2011, why it was introduced and how to effectively use the Code of Conduct, as well as the implications of failing to do so.

16.01.2024 Kickstart 2024 with top tips for your wellbeing – Share Webinar

Who’s it for and what’s it about?

This one-hour webinar will help you start 2024 with practical ideas to help you live a calmer, happier, healthier life.

17.01.2024 Fuel poverty prevention

Who’s it for and what’s it about?

This course is for staff with front-line contact with residents experiencing energy issues and repairs and maintenance staff wanting to learn tips to resolve metering issues especially in void properties.

17.01.2024 Audit responsibilities for Committee/Board

Who’s it for and what’s it about?

This course is aimed at Committee/Board members of housing associations and co-operatives who serve on the audit sub-committee of their organisation, or as members of the governing body want to learn more about the important role that auditing has for housing associations and co-operatives.

18.01.2024 Questions you should be asking – health and safety

Who’s it for and what’s it about?

The Scottish Housing Regulator has spoken about the obligations on landlords to ensure tenant safety. This should be part of a wider stringent health and safety regime. This session will consider the role that Committee/Board have in the oversight of the health and safety of their tenants, staff and other service users.

24.01.2024 Emergency First Aid at work

Who’s it for and what’s it about?

This qualification allows the individual to carry out safe, prompt and effective first aid in emergency situations.

24.01.2024 Perfecting your minutes

Who’s it for and what’s it about?

This session is for any minute taker who has been doing the task for some time and is comfortable with the basics of producing a minute. It will consider the finer detail of producing good minutes such as: recording sensitive topics and discussions; making sure minutes are fit for online publications; and regulatory expectations.

24.01.2024 Business planning for Committee/Board

Who’s it for and what’s it about?

This session is for Committee/Board members who are involved in the business planning process for their organisation. The session gives an overview of business planning within housing associations and co-operatives including the Scottish Housing Regulator’s recent Recommended Practice. It will consider best practice in business planning; the Regulator’s recommended practice; and Committee’s/Board’s role and responsibilities.

26.01.2024 Lifestyle: Conversations with tenants

Who’s it for and what’s it about?

This course will examine why it is no longer acceptable to tell tenants the problems they are experiencing with managing their tenancies are about lifestyle choices.