Housemark

A complaints performance paradox is emerging within social housing, with complaint handling performance continuing to improve across the sector but tenants’ perception of complaint handling remaining low, Housemark has said.

Data intelligence and insight provider Housemark said it has entered a new phase of growth after signing a new investment partnership with Inprova. The strategic investment partnership marks a significant milestone, bringing together Housemark's established expertise in housing data and insight with

Housemark’s latest Tenant Satisfaction Measure (TSM) early findings report has found that overall tenant satisfaction has increased to 74.2%, up from 72.6% in the previous year, amid ongoing investment in existing homes and repairs influencing tenant satisfaction levels.  The report

Just 4% of social landlords in England describe themselves as "very prepared" for the expansion of Awaab’s Law Phase 2, according to new research, as the regulations were laid before Parliament yesterday.

Nearly all social landlords are reviewing or redesigning their housing management services as the sector responds to rising customer complexity, operational pressures and changing expectations, according to new research from Housemark.

New data from Housemark shows social landlords have reached their strongest year-end arrears position on record, even as households continue to face cost of living pressures.

New data from Housemark shows social landlords are reporting a sharp increase in emergency hazards, as providers tighten how they record and investigate cases under Awaab’s Law.

The social housing sector has been operating in its most stable policy and funding environment for nearly two decades, yet financial pressure remains intense and delivery capacity is constrained, according to Housemark’s new 2026 housing sector finance analysis.

Rent arrears across the social housing sector have continued to fall despite ongoing cost of living pressures, according to the latest Monthly Pulse survey from Housemark.

Social landlords in England are largely meeting Awaab’s Law requirements once hazards are identified, but the first two months of implementation reveal growing pressure around interpretation, capacity and unintended operational consequences, early data from Housemark has revealed.

Value for money in social housing is increasingly defined by how landlords balance safety, compliance and long-term resilience rather than short-term cost cutting, according to Housemark’s latest Value for Money metrics analysis.

Housing data intelligence specialist Housemark has appointed Mike Dougan as senior account manager for Scotland. Mike’s appointment comes as Housemark embarks on ambitious next-generation plans to transform how members access and use data through advanced digital solutions. He joined the organ

Tenant satisfaction continues to rise across the UK, supported by improved engagement approaches and stronger service delivery, according to Housemark’s Monthly Pulse data for September.

Social landlords are continuing to show financial resilience in the face of rising costs and economic uncertainty, with new data from Housemark revealing that rent arrears have fallen for a second consecutive month.

Social landlords have made significant progress in reducing empty properties with the number of homes available to let in July falling to the lowest level since monthly records began, according to Housemark’s latest Pulse survey.