Utility Warehouse

Utility Warehouse has agreed to pay £1.5 million after the energy provider admitted that it failed to consistently treat customers fairly, which resulted in some customers being disadvantaged and facing increased financial hardship.

Ovo Energy has agreed to pay £8.9 million for issuing inaccurate or incomplete information to customers, and for under and overcharging customers due to IT issues.  Ofgem said the breaches occurred while Ovo did not put enough attention to ensuring its processes and governance were capabl