Blackwood hailed for person-centred social care
A housing support service has won a five-star review from the Care Inspectorate for its commitment to person-centred care, strong teamwork implementation and strong support from staff.
Edinburgh-based charity Blackwood has undergone a short-notice inspection which resulted in five star grades in the “staffing”, “care and support” and “management and leadership” categories.
The charity works in 29 of Scotland’s 32 local authorities and has more than 1,500 homes, making it a leading organisation in helping those who are disabled, elderly or with sensory impairments to live more independently.
Anne-Marie Liddell, manager for support services in the West region, said: “Both staff and customers were delighted with the score and feel it’s a great way to highlight the strong level of team work and support that exists within our services.
“We are very focused on ensuring our management team is supported and kept up-to-date with the best practices and wider developments that impact on the local service.
“All of our staff receive regular supervisions, have a high level of training and are enthusiastic and committed to their roles.
“There is definitely a real sense of a team ethic across the West and we are confident that our customers know and have working relationships with staff, to such a level where they feel able to express their needs freely.”
Fanchea Kelly, chief executive at Blackwood, added: “I’m thrilled with the five star review the West received for its committed and attentive staff and it’s great that the customers feel so at home and confident about sharing their opinions.
“It’s a testament to Blackwood’s commitment to providing a high level of care and support to customers and a further demonstration of our determination to provide respected and praised levels of care.”