Residents unanimously satisfied with neighbourhood management at Wellhouse

Wellhouse Housing Association (WHA) has received a 100% satisfaction rating for its contribution to the management of the neighbourhood” for the first time in an independent survey of its residents.

(from left) Stephen Fotheringham, Daniel Healy (supervisor), Jordan French and Dale Russell

The quarterly Continuous Monitoring Global & Health Check survey carried out by MI Housing Services assesses the quality of services provided by nine housing associations across the West of Scotland.

All seven measures of satisfaction have gone up in the survey for the second quarter of 2020 with 96% of Wellhouse tenants satisfied with the overall service and 93% satisfied with the quality of their home.

Wellhouse’s senior management team and management committee took the decision in March 2020 not to place any estates staff on furlough to allow for ongoing maintenance work to continue throughout the year.

WHA is focused on ensuring that Wellhouse is a vibrant community where people feel safe and happy and estate wardens Daniel Healy, Jordan French, Dale Russell and Stephen Fotheringham have ensured that a full programme of work has been carried out.

WHA chair, Darron Brown, said:On behalf of everyone on the Wellhouse management committee, I would like to offer our thanks to the estates team at the housing association for their continued hard work. The results of the survey confirm what we already know – Wellhouse staff go over and above for our tenants.

What makes these findings even more remarkable is that the survey was carried out during a particularly difficult time when council services had begun being reduced because of COVID-19, and fly-tipping was seeing an increase. The residents of Wellhouse have shown a great deal of patience and understanding during this challenging period.

Many organisations throughout the country have had to take difficult financial decisions, but it was our view that we could not place any of our vital estates staff on furlough if we were to complete all essential maintenance work. Thankfully, with the necessary PPE and social distancing guidelines, they have been able to continue providing a first-class service for Wellhouse tenants.”

Darron added: We will always use these results to look for ways to continually improve and we will give further consideration to the best methods to communicate the services we have to offer and to update on any decisions we take.”

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