Tenants satisfied with Clydebank Housing Association services
Research Resource carried out a face-to-face tenant satisfaction survey with 430 (40%) of CHA tenants.
The aim of the survey is to seek tenants’ views on the services that CHA provides and to help identify areas where the service can be improved.
Chief executive Sharon Keenan said: “Thank you to each of the tenants who took the time to talk with Research Resource when they visited. Our last survey was in the year 2015/2016 and we have endeavoured to address any issues that were raised then so we are very pleased with this years’ results, with several remaining the same and 5 improving, most importantly the number of tenants who feel we treat them fairly and with respect, up from 91% to 96%.
“However, there are a few areas where satisfaction was lower and we will be working hard to address these falls.”
The research was specifically designed to provide views on the following:
- The quality of information provided by Clydebank Housing Association;
- Quality of accommodation and the neighbourhood;
- Service provision including repairs, maintenance and improvements;
- Tenant involvement/opportunities for participation;
- Value for money.
Many of the results are required to be reported to the Scottish Housing Regulator (SHR), along with performance information to assist them in protecting the interests of tenants, homeless people and others who use social landlords’ services. Clydebank’s results can also be compared against other Registered Social Landlords across Scotland via the SHR’s website.
CHA is now in the process of responding to those tenants who wished their details to be passed on because they had ideas, comments or wished their dissatisfaction to be specifically addressed.