Wheatley rolls out new £33m tenant-designed repairs service
A new improved £33 million repairs service is being rolled out to thousands of tenants and factored homeowners in the west of Scotland following Wheatley becoming joint owner of City Building (Glasgow) earlier this year.
The new venture with Glasgow City Council is providing repairs, maintenance and investment work to Wheatley’s social landlords in the west of Scotland – GHA, Cube and Loretto Housing - as well as the Group’s mid-market commercial subsidiary, Lowther Homes, and its property management company, YourPlace.
Tenant feedback has shaped the new repairs model, with pathfinder pilots being carried out across Glasgow and neighbouring areas to find out what tenants wanted.
Gordon Sloan, the new chair of City Building (Glasgow), said: “Tenants are telling us what they want - a responsive, efficient and more locally-based repairs service - and that’s just what we are providing.”
Mr Sloan, the former chair of GHA, Scotland’s largest social landlord, added: “The new venture enables Wheatley to be even better equipped to match and exceed customers’ needs and expectations.
“It is exciting watching the new service being rolled out and hearing the positive early feedback we are receiving from tenants and factored homeowners.”
The new venture, which employs 2000 staff, is responsible for Wheatley’s annual housing repairs budget of £33m and an annual investment budget of £27m, as well as £30m of repairs annually for Glasgow City Council.
Councillor Greg Hepburn, vice-chair of City Building (Glasgow), said: “This new venture with Wheatley Group will only serve to strengthen our economic and social contributions, as we work in partnership with its management team to grow and deliver improved services for the people of Glasgow.”