Building resilience at Caledonia Housing Association

Caledonia Housing AssociationCaledonia Housing Association staff have been given incident training to receive the essential skills and knowledge that they will need if they are deployed to any emergency.

Thirty-five staff attended interactive training during October and November delivered by White Swan Risk Consultants who the association has worked closely with over the last two years in regards to develop arrangements for protecting its business-critical activities.

Topics covered included understanding the roles and responsibilities of emergency services staff at an incident scene, awareness of equipment and resources available for use at incident scenes, and dynamic risk assessment to ensure personal and team safety.

White Swan Risk Consultant director, Malcolm Paterson, said: “This training has added further value to Caledonia’s resilience in ensuring individuals and teams carrying out critical tasks near incident scenes, can do so in a safe manner and is indicative of its commitment to ensuring minimal disruption of service to residents and clients, and the safety of all personnel is a strategic matter.”

Caledonia chief executive, Julie Cosgrove, said: “Not only does an organisation need to have a well-structured business continuity plan to protect its critical services, it also requires well trained staff who can play a key role in implementing the continuity arrangements.”

Julie added: “The recent flooding across the UK demonstrates the importance of investing in business continuity training to build organisational resilience and the capability to react effectively to major incidents such as Storm Desmond.”


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