Citizens Advice Scotland calls for halt to Universal Credit rollout

Rory Mair
Rory Mair

Citizens Advice Scotland has called for a halt to the accelerated roll-out of Universal Credit, publishing new figures which show the system risks leaving thousands of Scots in poverty and debt.

The umbrella body for Citizens Advice Bureaux in Scotland says the roll-out should be paused until significant issues with the system are addressed.

Universal Credit aims to replace six existing benefits - including housing benefit - with one single payment, making access to social security payments less complicated and to support people into work.

It has been rolled out initially in parts of Scotland and is due to be introduced in full across the country by the end of 2018, starting in October this year.

However, evidence from Citizens Advice Bureaux in initial roll-out areas has shown that the reality of Universal Credit risks leaving many Scots without the support they need, pushing them into debt and leaving them unable to make ends meet.

The long wait for payments (six weeks) at the beginning of the Universal Claim process is a particular cause of problems, and many are finding the system very complicated, making it harder to focus on getting into work.

CAB evidence in initial roll out areas shows that since Universal Credit was introduced bureaux have seen:

  • A 15% rise in rent arrears issues compared to a national decrease of 2%
  • A 87% increase in Crisis Grant issues compared to a national increase of 9%
  • Two of five bureaux in impacted areas have seen a 40% and a 70% increase in advice about access to food banks advice, compared to a national increase of 3%
  • It is projected that when full service rollout is complete in 2022, there will be 652,500 households in Scotland claiming Universal Credit.

    CAS Chair Rory Mair says: “We have always supported the principles behind Universal Credit. We firmly believe that simplifying access to benefits for those who need them is critical. However, we have been monitoring the impact of Universal Credit closely, and we are very concerned.

    “Citizens Advice Bureaux are uniquely placed to see how changes like this affect people, and in all of the initial rollout areas the evidence is clear: Universal Credit has major delivery and design flaws which risk hurting families instead of helping them. These include long waits for payments that push people into crisis and debt, all while battling a highly complicated process with little support.

    “For too many people, a system that is intended to support them through difficult times is making their situation much worse. Families are falling into debt and rent arrears and having to turn to foodbanks just to survive. These issues simply must be addressed before anyone else is affected. The government needs to do more to reduce how long people have to wait for payments and to improve the support available.

    “So we are today calling for a pause in the accelerated roll-out of Universal Credit, so that these problems can be fixed before more families find themselves in crisis.”

    Share icon
    Share this article: