Citizens Advice Scotland



Warm Home Discount scheme 'not reaching all the people it needs to', says CAS

The UK Government's Warm Home Discount scheme (WHD) is seen as vital by those who receive it but it is failing to help significant numbers of people in Scotland who are in fuel poverty, according to new research by Citizens Advice Scotland (CAS) and Changeworks.

Published 7 August 2020

More eviction protection needed amid ‘alarming’ rise in crisis grants applications

A 37% increase in applications for crisis grants from the Scottish Welfare Fund highlights the need for an extension to the current protections against eviction, according to Shelter Scotland.

Published 8 July 2020

Post-COVID economic advisory group advocates accelerated investment in affordable housing

The Scottish Government should accelerate investment in affordable housing and introduce a Scottish jobs guarantee in partnership with business as part of its recovery from the coronavirus pandemic.

Published 23 June 2020

Court of Appeal finds DWP's treatment of earnings under Universal Credit irrational

The Department of Work and Pensions (DWP) has lost its appeal against an earlier victory for four working single mothers challenging the rigidity of the Universal Credit (UC) system for calculating their earnings.

Published 23 June 2020

Shelter Scotland sounds eviction warning amid rise of unemployment

New figures which reveal an increase in Scotland's unemployment rate “make grim reading” and warrant an extension to the temporary measures put in place to prevent eviction for rent arrears.

Published 16 June 2020

Charity warns of post-COVID ‘tsunami’ of personal debt

The COVID-19 pandemic is storing up a £6 billion debt crisis for millions of households across the UK which if left unchecked is set to worsen, according to debt charity StepChange.

Published 9 June 2020

CAS calls on government to put housing at heart of post-COVID economic recovery

Citizens Advice Scotland (CAS) has put energy efficient housing investment and the Warm Home Discount at the heart of its proposals for Scotland’s post-COVID economic recovery.

Published 8 June 2020

Financial support schemes ‘having an impact’ but third of Scots still concerned about incomes

A third of people in Scotland are concerned about their incomes during COVID-19 while a similar number have less money in their current accounts since the lockdown came into effect, two new pieces of research have revealed.

Published 5 June 2020

Advice around employment doubles during lockdown

The proportion of advice issued by the Citizens Advice network relating to employment has doubled between March and April, and quadrupled since February, new data reveals.

Published 15 May 2020

Universal Credit claims up by nearly two million

Nearly two million claims have been made for Universal Credit across the UK during the COVID-19 outbreak, new figures have revealed.

Published 7 May 2020

New Scottish consumer body to launch next year

Legislation to establish a new consumer organisation has been unanimously passed by the Scottish Parliament.

Published 7 May 2020

Energy suppliers agree consumer protection measures amid fuel use surge

A new agreement has been reached by the Association for Decentralised Energy and Heat Network suppliers to protect their customers during the COVID-19 crisis as a new survey found household monthly energy costs are set to increase by an average of £32 because of increased fuel use during lockdown.

Published 4 May 2020

Four in ten Scots concerned about income during COVID-19

The outbreak of COVID-19 has increased income concerns for over 40% of Scots, according to a new poll for Citizens Advice Scotland (CAS).

Published 30 April 2020

Scotland sees more than 110,000 Universal Credit claims since coronavirus outbreak

Household claims for Universal Credit in Scotland have increased from an average of 20,000 per month in 2019 to over 110,000 between 1 March and 7 April, highlighting the impact the coronavirus pandemic is having on people’s finances.

Published 22 April 2020

Citizens Advice Scotland launches coronavirus helpline

Citizens Advice Scotland (CAS) has launched a new national advice helpline to boost the network’s service during the coronavirus crisis and beyond.

Published 15 April 2020