Citizens Advice Scotland



Advice around employment doubles during lockdown

The proportion of advice issued by the Citizens Advice network relating to employment has doubled between March and April, and quadrupled since February, new data reveals.

Published 15 May 2020

Universal Credit claims up by nearly two million

Nearly two million claims have been made for Universal Credit across the UK during the COVID-19 outbreak, new figures have revealed.

Published 7 May 2020

New Scottish consumer body to launch next year

Legislation to establish a new consumer organisation has been unanimously passed by the Scottish Parliament.

Published 7 May 2020

Energy suppliers agree consumer protection measures amid fuel use surge

A new agreement has been reached by the Association for Decentralised Energy and Heat Network suppliers to protect their customers during the COVID-19 crisis as a new survey found household monthly energy costs are set to increase by an average of £32 because of increased fuel use during lockdown.

Published 4 May 2020

Four in ten Scots concerned about income during COVID-19

The outbreak of COVID-19 has increased income concerns for over 40% of Scots, according to a new poll for Citizens Advice Scotland (CAS).

Published 30 April 2020

Scotland sees more than 110,000 Universal Credit claims since coronavirus outbreak

Household claims for Universal Credit in Scotland have increased from an average of 20,000 per month in 2019 to over 110,000 between 1 March and 7 April, highlighting the impact the coronavirus pandemic is having on people’s finances.

Published 22 April 2020

Citizens Advice Scotland launches coronavirus helpline

Citizens Advice Scotland (CAS) has launched a new national advice helpline to boost the network’s service during the coronavirus crisis and beyond.

Published 15 April 2020

Scotland facing 'cost of living crisis' amid coronavirus outbreak

A new tracking poll for Citizens Advice Scotland (CAS) has found that Scots have significant concerns about their ability to meet a range of financial commitments amid the COVID-19 outbreak.

Published 9 April 2020

Charities call for emergency increase in child benefit

More than 40 of Scotland’s leading children's charities, faith groups, trade unions, community groups and anti-poverty organisations have joined civic organisations from across the UK to call on the Chancellor to increase child benefit by £10 a week per child to help families through the COVID-19 crisis. 

Published 8 April 2020

Scottish Government to ban all evictions for six months

Emergency coronavirus legislation will include a six-month ban on evictions from social and private rented sector accommodation, the Scottish Government has announced.

Published 25 March 2020

Benefit reviews and reassessments suspended for three months

Reviews and reassessments for disability benefits are being suspended for the next three months.

Published 24 March 2020

Chancellor announces UK Government will pay workers wages amid coronavirus outbreak

Chancellor Rishi Sunak's announcement that the UK Government will pay the wages of employees unable to work due to the COVID-19 outbreak has been roundly welcomed.

Published 23 March 2020

Citizens Advice Scotland outlines emergency measures to Chancellor to protect household incomes

Citizens Advice Scotland (CAS) has written to the Chancellor of the Exchequer, Rishi Sunak, outlining a series of emergency measures the Treasury could take to protect household incomes during the coronavirus crisis.

Published 20 March 2020

Scottish Government announces £350m measures to protect vulnerable

The Scottish Government has announced that an additional £350 million will go to those most affected by the coronavirus pandemic.

Published 19 March 2020

‘Immediate and substantial increase’ required to Scottish Welfare Fund

A coalition of anti-poverty charities is today calling for a significant boost to the Scottish Welfare Fund to protect people in poverty.

Published 18 March 2020