12.03.26 Business Administration SVG SCQF Level 6 (March)

Who’s it for and what’s it about?

A vocational qualification in business administration, candidates will work one-to-one with an assessor, to gather evidence of their competency in business and administration across eight units.

 

12.03.26 Managing tenant expectations

Who’s it for and what’s it about?

This course will discuss how we can, in the face of different pressures on housing services, manage customer expectations and achieve high levels of satisfaction whilst reducing complaints.

 

17.03.26 The Assurance Statement

Who’s it for and what’s it about?

This session will look at how this works in practice for committee/boards, the challenges it presents and the various ways that committee/boards can assure themselves.

 

17.03.26 Housing SVQ SCQF Level 6 (March)

Who’s it for and what’s it about?

A vocational qualification in housing, candidates gather evidence to form a portfolio, which demonstrates their competency in a range of functions including H&S, IT, customer service and team work.

 

17.03.26 Repairs and maintenance skills

Who’s it for and what’s it about?

This practical course will empower staff to report more accurately the problems they encounter, leading to more effective repairs reporting and improved diagnostics to carry out repairs accurately.

 

18.03.26 Housing SVQ SCQF Level 7 (March)

Who’s it for and what’s it about?

A vocational qualification in housing, candidates gather evidence to form a portfolio, showing competency in various functions including customer service, sustainability and professional development.

 

18.03.26 Neurodiversity in Action: Building Inclusive Workplaces (Webinar)

Who’s it for and what’s it about?

This webinar is designed for managers and HR professionals who want to create a more inclusive environment. It is also valuable for anyone interested in understanding neurodiversity and its impact in the workplace.

 

26.03.26 Complaints Handling

Who’s it for and what’s it about?

This course will explore complaints, following the different stages of the MCHP to the resolution. You will examine your current processes, tools and techniques when responding to SPSO complaints.

 

01.04.26 CIH Level 4 Certificate in Housing - April

Who’s it for and what’s it about?

CIH level 4 in housing covers topics which underpin the successful delivery of a housing service, and is aimed at those in management within a housing organisation, or those aspiring to be managers.

 

02.04.25 Scottish Factoring Network

Who’s it for and what’s it about?

The SFN is the joint initiative of Share, SFHA and GWSF to provide support for housing practitioners and social housing organisations who are involved in delivering factoring services to owners.

 

07.04.26 Gas safety awareness

Who’s it for and what’s it about?

This in-person course is designed for housing staff that are working with gas contractors on void properties, repairs management and gas safety contracts.

 

08.04.26 Get on Board

Who’s it for and what’s it about?

The session will give new committee/board members a good introduction to the terminology, roles & responsibilities, sector bodies and functions of the housing association and co-operative.

 

09.04.26 Welfare rights for housing staff

Who’s it for and what’s it about?

This course is aimed at housing staff who work with tenants on their household budgeting, rent arrears or benefits claims, but are not full-time welfare rights postholders.

 

14.04.26 Fundamentals of factoring (April)

Who’s it for and what’s it about?

This six day course, approved by The Property Institute (TPI) will give delegates the fundamental knowledge essential to providing a factoring service within Scotland.

 

16.04.26 Governance Masterclass (Full Programme)

Who’s it for and what’s it about?

The Governance Masterclass programme, delivered over four sessions, will help build your confidence, knowledge & ability to navigate the challenging governance environment.

 

16.04.26 Electrical safety awareness

Who’s it for and what’s it about?

This in-person course is designed for housing staff that are working with electrical contractors on void properties, repairs management and electrical safety contracts.

 

21.04.26 Equalities and human rights update

Who’s it for and what’s it about?

A half day session designed to refresh and update delegates knowledge on Equalities and Human Rights and how these should inform the delivery of housing provision.

 

22.04.26 Resilience building – skills to thrive

Who’s it for and what’s it about?

This course has been designed to help you assess your own personal resilience and introduce the skills and techniques that can help you work well in difficult and sometimes stressful situations.

 

29.04.26 Questions you should be asking – finance

Who’s it for and what’s it about?

Supports Committee/Board members in understanding housing finance—key terms, trends, and questions to ask when reviewing financial reports.