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Upcoming training courses at Share
21.05.25 Governance Masterclass 3 – The regulatory standards
Who’s it for and what’s it about?
This is the third session in our Governance Masterclass series for all Committee/Board members; and focuses on the Regulatory Standards, looking at each of the standards and what organisations need to do to comply with them.
It will consider the role of Committee/Board members; what information they should expect from their senior staff; what questions they should be asking and what assurance they should be looking for that the organisation is complying with the Standards or what action is being taken to ensure compliance.
22.05.25 Dampness, Condensation and Mould: What staff should know (Webinar)
Who’s it for and what’s it about?
This short webinar is aimed towards all staff members working within the sector, who have a responsibility to their tenants to understand the basic concepts of damp, condensation and mould. You will learn about the different types of dampness, their causes and how to prevent it. You will tackle the concept of, “is condensation a lifestyle issue?” as well as appreciating the importance of keeping clear records of cases presented to you, within your organisation.
22.05.25 Engaging tenants to improve service delivery
Who’s it for and what’s it about?
This course is for experienced Committee/Board members and will outline the responsibility, through the Charter, the Scottish Housing Regulator (SHR) and the Scottish Government, on your organisation to engage with your customers. It will also detail what others are doing in terms of engagement and tenant scrutiny and what is working best north and south of the border. There will be room for discussion on what would be best for your organisation.
28.05.25 Covenants and long-term financial planning
Who’s it for and what’s it about?
The financial landscape that housing associations operate within continues to be challenging. Alongside continuing geo-political uncertainties, the financial implications of the cost-of-living crisis will be with us in the short and medium term, and possibly beyond.
Organisations will have to consider how all areas of their business plan may need to develop given the ever-changing environment. This course will help delegates map out this process along with an up-to-date view of the current economic situation.
03.06.25 Governance Masterclass 4 – Implementing the regulatory framework
Who’s it for and what’s it about?
The final session in this governance masterclass series will consider all the other aspects of the Regulatory Framework within the requirements for local authorities and RSLs.
These additional obligations promote good governance and need to be in place to ensure a strong culture of compliance. They include: the constitutional requirements of your organisation; legal compliance; tenants health and safety; complaints handling; standing orders; papers and reports. This session also looks at governance probity and organisational culture.
05.06.25 Chairing Skills
Who’s it for and what’s it about?
There are greater expectations of Chairs these days. They have to lead the Committee/Board and work closely with senior staff and in particular the Director or Chief Executive. This session is for new and experienced Chairs, vice Chairs and those who are being prepared for the position of Chair.
05.06.25 CIH Level 4 in Housing Practice – England
Who’s it for and what’s it about?
This qualification explores the underpinning framework for successful provision of housing services. It will explore topics from a strategic viewpoint and is suitable for those aspiring to, or already in management positions within a housing organisation.
05.06.25 Resilience building – skills to thrive
Who’s it for and what’s it about?
This training course has been designed to help you assess your own personal resilience and introduce the skills and techniques that can help you work well in difficult and sometimes stressful situations. It will help you keep focus and drive when coping with adversity both professionally and personally.
10.06.25 Delivering great customer service at the front line
Who’s it for and what’s it about?
This course has been designed to provide an opportunity for folk to share their experiences and thoughts on the customer service front, with a view to gaining a broader appreciation of both the role it plays and the impact it can have on individuals, colleagues and, of course, the reputation and continued success of your organisation.
If you are looking to rethink your team’s meeting culture and want to find ways to optimise your meetings, reduce meeting fatigue and boost productivity – this workshop is for you.
11.06.25 An introduction to tenancy sustainment
Who’s it for and what’s it about?
This course is for housing practitioners with responsibility for tenancy sustainment who contribute to supporting customers in their tenancy. It looks at how to improve avoidable tenancy failures and helps housing staff to develop tools to improve tenancy sustainment, decrease evictions, abandonments and early tenancy termination.
11.06.25 Understanding notifiable events, whistleblowing and conflicts of interest
Who’s it for and what’s it about?
This course focuses on the three areas, which need to be understood by all Committee/Board members and in the case of whistle blowing and conflict of interest, acted on personally.
12.06.25 Chairs’ Network - Wellbeing
Who’s it for and what’s it about?
The Chair’s Network was set up as an opportunity to discuss issues that are facing all Chairs across the Social Housing Network. A chance to hear what others are doing and to share what you are doing. It is the Network that decides on the topics for speakers and Share provides a facilitator to organise these.
17.06.25 Effective voids management
Who’s it for and what’s it about?
This course is for housing staff with the responsibility for managing void properties who may be experiencing difficulty in letting properties due to low demand, the impact of welfare reforms or how properties are promoted.
This course looks at how to improve void to let times especially in relation to difficult to let properties from an operational and strategic perspective.
18.06.25 Share Management Development Programme (Full Programme)
Who’s it for and what’ it about?
The Share management programme will provide those new to management or aspiring managers in the housing sector the tools and techniques to lead a team or organisation at a senior level. Ideally you will be ready to step up to a new role at a more senior level or are looking to enhance your current management skills within your management role. The qualification will span over seven months, during which attendees will attend a course once every month to continue to build knowledge and skills and to transfer that learning into the workplace.
18.06.25 Social media – get your message out there!
Who’s it for and what’s it about?
This one day course is designed for any member of staff who has a responsibility for social media within their organisation.
This fun and interactive course will be packed full of valuable ways to deliver the best results for your housing organisation, whether that be bringing tenant’s attention to holidays or what’s on in your community.
24.06.25 Crucial conversations with customers
Who’s it for and what’s it about?
This course provides delegates with the opportunity to explore their ability to hold crucial conversations with customers. A range of different techniques will be investigated, through the use of practical examples, which will encourage delegates to make clear, focused and timely interventions when the need for a crucial conversation arises.
24.06.25 Understanding Buildings & Managing Repairs (June)
Who’s it for and what’s it about?
This programme has been designed specifically for non-technical staff involved in customer relations and repairs ordering including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities.
This course also benefits from having Assured status from City & Guilds an meets their quality benchmark for Assured courses.
24.06.25 Building construction (UBMR)
Who’s it for and what’s it about?
This programme has been designed specifically for non-technical staff involved in customer relations and repairs ordering including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities.
This course also benefits from having Assured status from City & Guilds an meets their quality benchmark for Assured courses.
26.06.25 Neurodiversity and the customer experience
Who’s it for and what’s it about?
The purpose of this half day course is to introduce participants to the concept of neurodiversity, what that means for our practice and how we can make our services more accessible and our interaction with neurodivergent customers more engaging and productive.
02.07.25 Get on Board
Who’s it for and what’s it about?
This course helps new Committee/Board members navigate their way as they become familiar with terminology, roles and responsibilities, sector bodies and functions of the housing association/co-operative.
02.07.25 A holistic approach to allocations
Who’s it for and what’s it about?
This course provides a holistic overview of the approach to allocations ranging from strategic to day to day functions. It will look at the impact of some allocations decisions, how we can use the law to achieve the aims and objectives of the Allocation Policy and share good practice.
09.07.25 Business planning – linked to strategy (Management Development Programme)
Who’s it for and what’s it about?
The Share management programme will provide those new to management or aspiring managers in the housing sector the tools and techniques to lead a team or organisation at a senior level. Ideally you will be ready to step up to a new role at a more senior level or are looking to enhance your current management skills within your management role. The qualification will span over seven months, during which attendees will attend a course once every month to continue to build knowledge and skills and to transfer that learning into the workplace.
22.07.25 Damp & condensation in buildings (UBMR)
Who’s it for and what’s it about?
This programme has been designed specifically for non-technical staff involved in customer relations and repairs ordering including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities.
This course also benefits from having Assured status from City & Guilds an meets their quality benchmark for Assured courses.
05.08.25 Meeting preparation and minute taking
Who’s it for and what’s it about?
This course is for anyone who is new to managing meetings and minute taking. It will consider managing the whole meeting cycle, preparation for meetings and the basics of taking a comprehensive and accurate minute of a meeting.
Who’s it for and what’s it about?
The Share management programme will provide those new to management or aspiring managers in the housing sector the tools and techniques to lead a team or organisation at a senior level. Ideally you will be ready to step up to a new role at a more senior level or are looking to enhance your current management skills within your management role. The qualification will span over seven months, during which attendees will attend a course once every month to continue to build knowledge and skills and to transfer that learning into the workplace.
13.08.25 Identifying hazards on a home visit
Who’s it for and what’s it about?
This course is for any housing professional who enters people’s homes in the course of the job. It considers the risks that may be encountered when visiting homes alone, how to be prepared and how to mitigate risks.
19.08.25 Heating, lighting & power (UBMR)
Who’s it for and what’s it about?
This programme has been designed specifically for non-technical staff involved in customer relations and repairs ordering including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities.
This course also benefits from having Assured status from City & Guilds an meets their quality benchmark for Assured courses.
19.08.25 Managing common property repairs
Who’s it for and what’s it about?
This course is for anyone who is responsible for arranging repairs and maintenance to common properties where there is a mixed tenure between owners and tenants. This course will explore what you need to consider before arranging repairs to common areas, who is responsible and what you should do before carrying out any repairs and maintenance.
26.08.25 Equalities data and the requirement to collect
Who’s it for and what’s it about?
This course will ask delegates to reflect on their process for collecting equality data and learn lessons to inform how they may collect this type of data in the future. In addition, the trainer will reflect on some of the issues they have seen whilst helping various organisations develop their plans.
26.08.25 HR/CS Network - August
Who’s it for and what’s it about?
The HR/Corporate Services Network runs on a quarterly basis throughout the year and is open to staff with corporate services and/or HR responsibilities from all housing organisations. Coming together with others who have a similar role to share ideas, swap useful information, explore good practice and tell the odd story or two may be just what you need, so why not come along and find out what the network is all about.
28.08.25 Performance conversations for managers
Who’s it for and what’s it about?
This course introduces managers and decision makers to a new concept and approach to appraisal. One where five types of Performance Conversations, replace the more traditional annual appraisal conversation approach. Regular and structured conversations that managers’ can have with every team member, no matter what age or stage of their career.
