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Upcoming training courses at Share
18.06.25 Social media – get your message out there!
Who’s it for and what’s it about?
This one day course is designed for any member of staff who has a responsibility for social media within their organisation.
This fun and interactive course will be packed full of valuable ways to deliver the best results for your housing organisation, whether that be bringing tenant’s attention to holidays or what’s on in your community.
24.06.25 Crucial conversations with customers
Who’s it for and what’s it about?
This course provides delegates with the opportunity to explore their ability to hold crucial conversations with customers. A range of different techniques will be investigated, through the use of practical examples, which will encourage delegates to make clear, focused and timely interventions when the need for a crucial conversation arises.
24.06.25 Understanding Buildings & Managing Repairs (June)
Who’s it for and what’s it about?
This programme has been designed specifically for non-technical staff involved in customer relations and repairs ordering including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities.
This course also benefits from having Assured status from City & Guilds an meets their quality benchmark for Assured courses.
24.06.25 Building construction (UBMR)
Who’s it for and what’s it about?
This programme has been designed specifically for non-technical staff involved in customer relations and repairs ordering including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities.
This course also benefits from having Assured status from City & Guilds an meets their quality benchmark for Assured courses.
26.06.25 Neurodiversity and the customer experience
Who’s it for and what’s it about?
The purpose of this half day course is to introduce participants to the concept of neurodiversity, what that means for our practice and how we can make our services more accessible and our interaction with neurodivergent customers more engaging and productive.
02.07.25 Get on Board
Who’s it for and what’s it about?
This course helps new Committee/Board members navigate their way as they become familiar with terminology, roles and responsibilities, sector bodies and functions of the housing association/co-operative.
02.07.25 A holistic approach to allocations
Who’s it for and what’s it about?
This course provides a holistic overview of the approach to allocations ranging from strategic to day to day functions. It will look at the impact of some allocations decisions, how we can use the law to achieve the aims and objectives of the Allocation Policy and share good practice.
09.07.25 Business planning – linked to strategy (Management Development Programme)
Who’s it for and what’s it about?
The Share management programme will provide those new to management or aspiring managers in the housing sector the tools and techniques to lead a team or organisation at a senior level. Ideally you will be ready to step up to a new role at a more senior level or are looking to enhance your current management skills within your management role. The qualification will span over seven months, during which attendees will attend a course once every month to continue to build knowledge and skills and to transfer that learning into the workplace.
22.07.25 Damp & condensation in buildings (UBMR)
Who’s it for and what’s it about?
This programme has been designed specifically for non-technical staff involved in customer relations and repairs ordering including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities.
This course also benefits from having Assured status from City & Guilds an meets their quality benchmark for Assured courses.
05.08.25 Meeting preparation and minute taking
Who’s it for and what’s it about?
This course is for anyone who is new to managing meetings and minute taking. It will consider managing the whole meeting cycle, preparation for meetings and the basics of taking a comprehensive and accurate minute of a meeting.
Who’s it for and what’s it about?
The Share management programme will provide those new to management or aspiring managers in the housing sector the tools and techniques to lead a team or organisation at a senior level. Ideally you will be ready to step up to a new role at a more senior level or are looking to enhance your current management skills within your management role. The qualification will span over seven months, during which attendees will attend a course once every month to continue to build knowledge and skills and to transfer that learning into the workplace.
06.08.25 Share Management Development Programme (Full Programme)
Who’s it for and what’ it about?
The Share management programme will provide those new to management or aspiring managers in the housing sector the tools and techniques to lead a team or organisation at a senior level. Ideally you will be ready to step up to a new role at a more senior level or are looking to enhance your current management skills within your management role. The qualification will span over seven months, during which attendees will attend a course once every month to continue to build knowledge and skills and to transfer that learning into the workplace.
13.08.25 Identifying hazards on a home visit
Who’s it for and what’s it about?
This course is for any housing professional who enters people’s homes in the course of the job. It considers the risks that may be encountered when visiting homes alone, how to be prepared and how to mitigate risks.
19.08.25 Heating, lighting & power (UBMR)
Who’s it for and what’s it about?
This programme has been designed specifically for non-technical staff involved in customer relations and repairs ordering including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities.
This course also benefits from having Assured status from City & Guilds an meets their quality benchmark for Assured courses.
19.08.25 Managing common property repairs
Who’s it for and what’s it about?
This course is for anyone who is responsible for arranging repairs and maintenance to common properties where there is a mixed tenure between owners and tenants. This course will explore what you need to consider before arranging repairs to common areas, who is responsible and what you should do before carrying out any repairs and maintenance.
26.08.25 Equalities data and the requirement to collect
Who’s it for and what’s it about?
This course will ask delegates to reflect on their process for collecting equality data and learn lessons to inform how they may collect this type of data in the future. In addition, the trainer will reflect on some of the issues they have seen whilst helping various organisations develop their plans.
26.08.25 HR/CS Network - August
Who’s it for and what’s it about?
The HR/Corporate Services Network runs on a quarterly basis throughout the year and is open to staff with corporate services and/or HR responsibilities from all housing organisations. Coming together with others who have a similar role to share ideas, swap useful information, explore good practice and tell the odd story or two may be just what you need, so why not come along and find out what the network is all about.
28.08.25 Performance conversations for managers
Who’s it for and what’s it about?
This course introduces managers and decision makers to a new concept and approach to appraisal. One where five types of Performance Conversations, replace the more traditional annual appraisal conversation approach. Regular and structured conversations that managers’ can have with every team member, no matter what age or stage of their career.
04.09.25 Get on Board
Who’s it for and what’s it about?
The session will take new committee/board members on a whistlestop tour of the terminology, roles & responsibilities, sector bodies and functions of the housing association and co-operative, helping new committee/board members to decide where to assign their precious learning hours as they get to grips with the new role. It will also help them to find their place and their voice on the Committee/Board.
11.09.25 Supporting Committee/Board – understanding governance
Who’s it for and what’s it about?
The Scottish Housing Regulator (SHR) has clearly set out their expectations of the committee/board, across several documents, particularly the Regulatory Framework. This course provides an introduction and overview of how staff can support the committee/board.
11.09.25 Share/CIPFA Governance programme
Who’s it for and what’s it about?
Exclusive to Share this three-day Share/CIPFA programme focuses on good governance practice in the Scottish social housing sector. If you work in a governance related role then this programme is for you.
16.09.25 Housing (SVQ Level 2) (September)
Who’s it for and what’s it about?
An SVQ is a qualification accredited by the Scottish Qualification Authority, which is about gaining recognition for what you do in the workplace. Share runs this qualification as part of the Modern Apprenticeship in Housing, but it is also a stand-alone qualification. It is an entry level qualification aimed at junior members of staff or those new to the sector.
16.09.25 Plumbing & drainage (UBMR)
Who’s it for and what’s it about?
This programme has been designed specifically for non-technical staff involved in customer relations and repairs ordering including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities.
16.09.25 Governing Body Convention 2025
Who’s it for and what’s it about?
Share are thrilled to announce the return of the highly anticipated Governing Body Convention (formerly known as the Governing Body Retreat), taking place on September 16-17, 2025, at the beautiful Seamill Hydro Hotel. This event is a fantastic opportunity for Chairs and members of Governing Bodies from community-based housing associations and beyond to come together and engage in meaningful discussions that will shape the future of our sector.
17.09.25 Housing (SVQ Level 3) (September)
Who’s it for and what’s it about?
An SVQ is a qualification which is accredited by the Scottish Qualification Authority, which is about gaining recognition for what you do in the workplace. It is a competency based qualification. Share runs this qualification as part of the Modern Apprenticeship in Housing at Level 3, but it is also a standalone qualification. It follows on from the SVQ level 2 in Housing and is aimed at staff who have got responsibility for tasks or for supervising others.
17.09.25 Factoring essentials
Who’s it for and what’s it about?
This course is aimed at individuals who are either new to factoring or wish to obtain a solid understanding of the fundamental requirements of delivering a factoring service within Scotland to protect the housing stock for the next generation.
17.09.25 Leadership & team skills (ILM Level 2 in Leadership and Management)
Who’s it for and what’s it about?
This thought provoking and highly practical programme provides a superb platform for both practicing and aspiring team leaders to explore, develop and fine tune their ‘team leading skills’ whilst working towards achieving an internationally recognised, vocational award from The Institute of Leadership and Management (ILM)
18.09.25 Managing anti-social behaviour in communities
Who’s it for and what’s it about?
This course is primarily for frontline housing practitioners who are dealing with reports and complaints from tenants about anti-social behaviour (ASB). Beginning with the legal background and framework, delegates will work with practical examples, drawing on tutor and class experiences, to discuss strategies and approaches to dealing with ASB effectively. Delegates will also consider how to approach ASB holistically and how and when to engage with partnership organisations on the issue.
18.09.25 Questions you should be asking – affordability
Who’s it for and what’s it about?
The Scottish Housing Regulator has on several occasions highlighted the need for housings associations and co-operatives to ensure that their rents are affordable. Many organisations will use tools and calculators to analyse the figures and help them arrive at a conclusion. This session will look beyond this at the other ways committee/board should be scrutinising affordability decisions to do the best by their tenants, whilst ensuring the the future of their housing stock is protected.
24.09.25 Business administration (SVQ Level 3) (September)
Who’s it for and what’s it about?
An SVQ is a qualification accredited by the Scottish Qualification Authority, which is about gaining recognition for what you do in the workplace. Share runs the above qualification on a rolling programme as and when required for the Social Housing Sector. It is the qualification for you if you already have approximately two years’ experience of administration and you work as part of a team, but can also have some autonomy when making decisions in your job.
24.09.25 Universal Credit and maximising tenant income
Who’s it for and what’s it about?
This course is for anyone who wishes to gain a greater understanding about the current benefits system including Universal Credit. It will cover all the major benefits, including those specific to Scotland.
