12.11.25 Wellbeing Network - November

Who’s it for and what’s it about?

Sitting as a sub-group of the busy HR and Corporate Services Network, this group will be dedicated to workplace wellbeing, will meet twice a year and be supported by an email group for sharing ideas, suggestions and good practices with like-minded wellbeing pioneers.

 

12.11.25 Effective collection in factoring

Who’s it for and what’ it about?

This course is designed for those who work within a factoring role in their housing association and deal with arrears collection. Throughout this course we will examine owner-occupier debts and what we can do as factors to reduce these and address consistent non-payers, as well as the do’s and don’ts of debt collection in relation to legislation and the deeds of condition.

 

19.11.25 Electrical safety awareness

Who’s it for and what’s it about?

This course is suitable for electrical and non-electrical personnel and considers basic electrical safety leading on to what the minimum requirements are for contractors coming on site and how to interpret their test reports.

 

20.11.25 Introduction to asset management and investment

Who’s it for and what’s it about?

This session provides a practical introduction to asset management and housing investment, helping attendees understand how housing providers plan for long-term sustainability, financial stability, and compliance.

 

25.11.25 Building resilience for your team

Who’s it for and what’s it about?

This course comprises 2 sessions that have been designed for leaders and managers to build the skills and techniques that can help them to work well and support staff in challenging and sometimes stressful situations. It makes the links between Resilience and Emotional Intelligence and gives leaders space to reflect on their own strengths, influence and impact.

 

26.11.25 Chairing skills

Who’s it for and what’s it about?

There are greater expectations of Chairs these days. They have to lead the Committee/Board and work closely with senior staff and in particular the Director or Chief Executive. This session is for new and experienced Chairs, vice Chairs and those who are being prepared for the position of Chair.

 

02.12.25 Treasury Management – compliance with CIPFA code

Who’s it for and what’s it about?

This course, for senior officers and finance staff, is designed to help you understand the CIPFA code to ensure compliance. The underlying principle that should shape any Treasury Management Policy is that the governing body is risk-averse. The policies and practices outlined within the policy should make clear that the effective management and control of risk are the prime objective of the strategy.

 

04.12.25 Housing associations in a nutshell – finance and development

Who’s it for and what’s it about?

The final part of our three-session induction programme will introduce two housing association functions which require sharp scrutiny and good risk management. The finance function of a housing association will cover all aspects of financial management, from management accounts to future financial planning and projections and covenant and lending obligations.

 

10.12.25 Risk management for Committee/Board

Who’s it for and what’s it about?

This course for Committee/Board members will focus on your responsibilities to put in place specific measures for managing risk in your organisation.

 

10.12.25 Arrears management for housing staff

Who’s it for and what’s it about?

This half-day course for housing staff aims to stimulate conversations about how you can take what you’ve got and make it work better for you and your organisation. The course will cover the following topic areas which split into two sections.

 

18.12.25 Damp, condensation and mould for Committee/Board

Who’s it for and what’s it about?

As Committee/Board members, you must also have an awareness of the issue, in particular: where you should be made aware of issues, the questions you should be asking of your organisations and the assurances the Committee/Board should be seeking on this issue so they can fulfil their tenant safety obligations to the community and the SHR.

 

08.01.25 Abandoned tenancies and former rent arrears

Who’s it for and what’s it about?

This course aims to make it crystal clear for our delegates exactly what the rules in terms of abandoned tenancies are, what procedures they need to be following to avoid possible court action by the tenant and how to effectively manage former tenant arrears generally.

 

13.01.25 Audit responsibilities for Committee/Board

Who’s it for and what’s it about?

This course is aimed at Committee/Board Members of housing organisations who serve on the audit sub-committee of their organisation, or as members of the governing body want to learn more about the important role that auditing has for RSLs.

 

13.01.25 CIH Level 4 in Managing Housing Maintenance – January

Who’s it for and what’s it about?

This qualification explores the underpinning framework for successful provision of housing maintenance services.  It will explore topics from a strategic viewpoint and is suitable for those aspiring to, or already in management positions within a housing organisation.  

 

14.01.25 Dealing with tenant and staff disputes using mediation techniques

Who’s it for and what’s it about?

Disputes and complaints can happen in every organisation. These can be between tenants in neighbourhood disputes; between a tenant and the association or even between staff. Mediation can be a very effective tool in helping housing staff to bring these issues to a satisfactory conclusion, preventing escalation and helping staff to have more productive interactions.

 

20.01.25 Business planning for Committee/Board

Who’s it for and what’s it about?

This is for Committee/Board/Governing Body Members that are involved in the business planning process for their organisation. The session gives an overview of Business Planning including the Scottish Housing Regulators recent Recommended Practice.

 

20.01.25 Perfecting your minutes

Who’s it for and what’s it about?

This course is for any minute taker who has been doing the task for some time and is comfortable with the basics of producing a minute. It will consider the finer detail of producing good minutes such as: recording sensitive topics and discussions; making sure minutes are fit for online publications; and regulatory expectations.

 

22.01.25 Lifestyle Conversations with tenants

Who’s it for and what’s it about?

This one day course looks at why it is no longer acceptable to just tell tenants the problems they are experiencing are about lifestyle choices. It will look at how we can educate tenants around causes of condensation and how they can help to alleviate the problem.

 

27.01.25 Questions you should be asking – health and safety 

Who’s it for and what’s it about?

This course will consider the role that the Committee/Board have in the oversight of the health and safety of their tenants, staff and other service users.