13.01.25 Audit responsibilities for Committee/Board

Who’s it for and what’s it about?

This course is aimed at Committee/Board Members of housing organisations who serve on the audit sub-committee of their organisation, or as members of the governing body want to learn more about the important role that auditing has for RSLs.

 

13.01.25 CIH Level 4 in Managing Housing Maintenance – January

Who’s it for and what’s it about?

This qualification explores the underpinning framework for successful provision of housing maintenance services.  It will explore topics from a strategic viewpoint and is suitable for those aspiring to, or already in management positions within a housing organisation.  

 

14.01.25 Dealing with tenant and staff disputes using mediation techniques

Who’s it for and what’s it about?

Disputes and complaints can happen in every organisation. These can be between tenants in neighbourhood disputes; between a tenant and the association or even between staff. Mediation can be a very effective tool in helping housing staff to bring these issues to a satisfactory conclusion, preventing escalation and helping staff to have more productive interactions.

 

20.01.25 Business planning for Committee/Board

Who’s it for and what’s it about?

This is for Committee/Board/Governing Body Members that are involved in the business planning process for their organisation. The session gives an overview of Business Planning including the Scottish Housing Regulators recent Recommended Practice.

 

20.01.25 Perfecting your minutes

Who’s it for and what’s it about?

This course is for any minute taker who has been doing the task for some time and is comfortable with the basics of producing a minute. It will consider the finer detail of producing good minutes such as: recording sensitive topics and discussions; making sure minutes are fit for online publications; and regulatory expectations.

 

22.01.25 Lifestyle Conversations with tenants

Who’s it for and what’s it about?

This one day course looks at why it is no longer acceptable to just tell tenants the problems they are experiencing are about lifestyle choices. It will look at how we can educate tenants around causes of condensation and how they can help to alleviate the problem.

 

27.01.25 Questions you should be asking – health and safety 

Who’s it for and what’s it about?

This course will consider the role that the Committee/Board have in the oversight of the health and safety of their tenants, staff and other service users.

 

03.02.26 Factoring Essentials

Who’s it for and what’s it about?

This course is aimed at individuals who are either new to factoring or wish to obtain a solid understanding of the fundamental requirements of delivering a factoring service within Scotland.

 

04.02.26 Equalities and human rights for Committee/Board

Who’s it for and what’s it about?

Explores how Committee/Board members can oversee equalities and human rights in housing services, ensuring obligations are met in practice.

 

05.02.26 Net Zero Made Simple: What Every Organisation Needs to Know (Webinar)

Who’s it for and what’s it about?

This webinar will introduce the basics of a Journey to Net Zero and what it means for organisations. We will look at why reducing carbon emissions is important, how to understand your current impact, and the practical steps you can take to make positive changes.

 

12.02.26 Working with confidence at the frontline

Who’s it for and what’s it about?

This session is designed to provide a platform to allow frontline staff to explore both the challenges and possible solutions that will allow them to act and feel more confident, and with a greater sense of resilience, when dealing with such change and challenges.

 

12.02.26 Positive and Purposeful Challenge

Who’s it for and what’s it about?

This session explores effective challenge in governance—how to tailor your approach for impact, whether you’re new or experienced in the role.

 

17.02.26 Writing policies

Who’s it for and what’s it about?

This course will provide you with practical experience in writing policies and equip you with the skills to produce documents which are user friendly and meet the needs of the intended audience.

 

18.02.26 Know the codes

Who’s it for and what’s it about?

This session provides an overview of the various Codes and documents that guide the Committees/Boards in fulfilling their roles and responsibilities.

 

19.02.26 Why do I do that? Introduction to core housing

Who’s it for and what’s it about?

Introductory course for new housing staff on legal frameworks and practical skills in Scotland’s social housing sector.

 

25.02.26 Medical adaptations for housing staff

Who’s it for and what’s it about?

This course is designed for maintenance staff who are involved in the adaptation’s procedure. It will provide an overview of the process from inception to completion:  dealing with social work requests; funding streams available; conducting site visits; preparing briefs for contractors and overseeing works.

 

25.02.26 Professional Diploma in Property Factoring in Scotland (February) 

Who’s it for and what’s it about?

This qualification is the next level up for those who have already completed the Fundamentals of Factoring qualification and passed the Associate exam or those with a sound level of knowledge within a factoring/property management role (we suggest a minimum of two years’ experience).