Cloch Housing Association residents enjoy private cinema screening

Cloch Housing Association residents enjoy private cinema screening

Over 200 customers of Cloch Housing Association, their children and grandchildren attended a private screening of the animated blockbuster Sing all in the name of Cloch’s latest initiative, FACE.

The event took place at Greenock’s Waterfront Cinema in the centre of the town and filled two of their cinema halls.

Cloch Housing Association invited its customers, tenants, factored owners and Care & Repair customers to the free screening as part of a drive to make contact with them and find out more about what they think about the Association. As they arrived, customers were given a survey to complete and were asked if they were willing to join a new customer panel being set up by Cloch.

Cloch’s FACE (Focus on Achieving Customer Excellence) project is a two year overhaul of its customer services which will lead to improvements, better service and value for money for its customers.

In all, 47 surveys were completed and the association received 10 names of customers who want to get more involved in a panel of customers who will hopefully scrutinise the Associations policies and practices and give feedback on what is good and what can be done better.

The children loved the movie, enjoyed their popcorn and took away a party bag of Cloch goodies.

Andy Thomson, Housing Services Manager, said: “We are delighted with the excellent response from our customers to this event; it was an opportunity to put on something for our customers while taking the opportunity to take their views on board as we look to improve the services we provide. Everyone really enjoyed the event and I’d like to thank those who came and the Waterfront Cinema for hosting the event.”

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