The factsheets were updated to respond to feedback from tenants and landlords. The new factsheets provide more information about how tenants can report serious concerns to the Regulator and how it handles these reports.

The Regulator has also written to all social landlords asking them to make the new tenant factsheet available and accessible to their tenants.

Helen Shaw, director of regulation, said: “Raising a serious concern with us is an important way for tenants to let us know about a potential failing by their landlord. It’s vital that tenants know how to do this and that social landlords know what to expect if we receive a report.

“We’ve updated these factsheets in response to feedback to make them even clearer and to provide more detail for tenants and landlords. We hope tenants and landlords find them helpful.”

The Regulator is also developing a British Sign Language translation of the factsheet for tenants and service users, which it will publish soon.