Amid the ongoing cost of living crisis, rising energy prices, and increasing household expenses, the Association’s Welfare Rights Team has adopted a proactive and targeted model of support.

Using data analysis, referrals, and frontline engagement, the team identifies tenants most at risk of financial hardship at an early stage and provides tailored, individualised advice.

The team delivers comprehensive support across a wide range of benefits, including Universal Credit, disability benefits, and devolved Scottish benefits. In addition, tenants are supported to access grants and discretionary funding, ensuring they maximise their income and are better equipped to manage financial pressures.

Beyond core welfare advice, Govanhill Housing Association also provides a range of direct financial and practical support to help tenants through difficult times.

These include:

• Education bursaries
• Crisis fund support
• Ring-fenced Tenancy Sustainment Funds
• Food vouchers
• Decoration vouchers
• Starter packs for new tenancies
• Meter money provided at sign-up

Alongside this service, the Tenancy Sustainment & Support Team plays a vital role in helping tenants sustain their homes. Working closely with individuals and families facing challenges often complex challenges, the team provides practical, person-centred assistance, including budgeting support, help with household management, and signposting to external services.  This early intervention approach is key to preventing rent arrears, reducing the risk of homelessness, and promoting stable tenancies.

The combined impact of both services extends beyond financial outcomes. Increased income, combined with ongoing support, allows tenants to meet essential living costs, reduce financial stress, and avoid crisis situations such as fuel poverty. This integrated approach strengthens tenant engagement and supports long-term wellbeing.

Claire McGraw, director of tenancy services, said: “Securing nearly £5m for our tenants is a significant achievement, but the real impact lies in what this means for family’s day to day. Our Welfare Rights and Tenancy Support teams work closely with tenants to provide practical, timely support that helps them maintain their homes and navigate ongoing financial challenges. 

“This joined-up approach ensures that our tenants feel supported, valued, and better equipped to sustain their tenancies.”

This work underlines the critical importance of accessible advice services and early intervention in supporting communities through continued economic uncertainty.