Manor Estates launches new customer portal

Manor Estates Housing Association has announced the launch of its new customer portal in September 2021.

The self-service portal allows our customers to: report a repair online, check their rent account, make a compliment or a complaint, as well as check and update the information that the association holds on them more easily.

The portal launch has been split into two phases, the first phase is focused on tenants and encouraging them to access the portal.

The second phase will focus on the association’s factored customers so they can enjoy all the benefits that this service will bring.

Claire Ironside, CEO, said: “At Manor Estates HA we are committed to providing excellent customer service and we recognise that our customers may want to access some of our services when the office is closed. Our new customer portal will enable them to access these services 24/7.”

Rachel Hutton, chair, added: “At Manor Estates HA we want to provide excellent homes and services to our different communities throughout Edinburgh and Fife. The development of the portal is a brilliant step forward in making Manor Estates HA’s services more aligned with our customer needs.”

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