Maryhill Housing launches new online repairs service

Maryhill Housing launched a new online repairs service this week.

Maryhill Housing launches new online repairs service

The service allows tenants to book appointments for routine internal repairs using their My Home online customer portal, which is part of Maryhill Housing’s ongoing commitment to make it easier for customers to access services.

My Home allows customers to book the right tradesperson for their repair job at a time that suits them. As well as booking repair appointments, My Home can be used 24 hours a day, 7 days a week for a variety of purposes including making rent payments, updating tenancy details, reporting ASB and requesting a property transfer.

In addition to this, Maryhill Housing’s main repairs contractor, Turner Property Services, implemented a new text message update service on November 22. Customers will now receive text messages with updates at various points of their repair journey including when a job has been created, a reminder the day before, when the operative is on the way and when the job has been completed.

Bryony Willett, Maryhill Housing chief executive, said: “We hope that these key changes will provide customers with greater flexibility and control than before and will ultimately improve their experience of engaging with our repairs service in the future.”

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