New customer services management team at River Clyde Homes
River Clyde Homes has recruited a talented new team to drive forward continued improvements in the quality and performance of its customer services.
The appointments follow a major restructure and redesign of the way its customer services are delivered.
Executive director for customer services, Sandra McLeod, said: “We have recently completed recruitment to a number of new senior positions within the Customer Services team. The level of interest in the roles was amazing and the standard of applicants very high. As a result we have been able to recruit some exceptional leaders and managers into the company with a wide range of relevant skills, talents and experiences from across Scotland.”
She added: “As well as managing three new area teams providing our new generic housing services, the new management team will also be responsible for our new directly provided 24/7 customer contact and rapid response service, our new community CCTV initiative as well as our award winning financial and digital inclusion service.”
The new additions are:
These new additions join existing managers Julie Allison (service improvement manager) and Russell Smith (caretaking manager) to complete the team.
Sandra McLeod said: “As we all know the housing sector is changing dramatically and we need to be prepared more than ever to meet its many challenges. I am confident this new management team will enable us to do this and also make a key contribution to placing River Clyde Homes at the forefront of the Scottish housing sector for innovation and service quality and in delivering value for money services for our customers.”