New group services management team at River Clyde Homes

Group Services Mgt TeamRiver Clyde Homes (RCH) has established a new team to drive forward continued improvements in the quality and performance of its group services directorate.

The move follows a major organisational restructure and redesign of the way its services are delivered.

Executive director for group services, Richard Turnock, who is part of the new executive management team, having joined RCH in late 2015, said: “Group services is often referred to as the ‘back office’ - in reality we are the engine that supports the activities of the whole organisation. We provide a variety of key corporate functions to the group such as finance, procurement, human resources (HR), health & safety, legal services, ICT, governance and communications.”

He added: “The group services directorate is a 40 strong team working across three separate departments: corporate services; finance & legal services and business performance services. Our directorate team is skilled across multiple disciplines and has many years of experience within the housing sector. We are also supporting the rapid development of our subsidiary company, River Clyde Property Management, which is now carrying out internal refurbishments and grounds maintenance work for our customers in Inverclyde.”

The corporate services department is headed up by Maureen Gimby who joined RCH in September 2014. Maureen is a human resources professional responsible for: human resources, health & safety, governance & executive support and communications & marketing functions. She leads this diverse department with the assistance of Siobhan O’Kane, governance manager and Keith Moore, communications & marketing manager.

The finance & legal services department is headed up by Aileen Metcalfe, a finance professional who has held a senior finance role since RCH’s inception a decade ago. Aileen’s responsibility incorporates all aspects of financial and legal services as well as procurement. Aileen’s management of the department is assisted by Steven Duffy, finance & procurement manager and in-house legal adviser, Grant Walker.

Colin Donnelly, an IT professional with significant business change experience, heads up business performance services. Colin joined RCH in February 2015 and is responsible for the management of both the ICT and business performance teams, which together provide IT and change management services across the business.

Richard Turnock concluded: “Group services will make a significant contribution to RCH group’s mission of becoming a customer focussed and inspirational business that creates aspirational homes and communities.”

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