Regulator praises continued strong performance of Scottish social landlords

George Walker

Scottish social landlords continue to show strong performance across most of the standards and outcomes of the Scottish Social Housing Charter, a new Scottish Housing Regulator report has found.

Published today, the Regulator’s report gives the headline findings of its fifth, national analysis of landlords’ performance against the Charter standards and outcomes. It shows that overall, landlords continue to perform well in the service areas that matter most to tenants. Tenant satisfaction remains high, with nine out of ten social housing tenants satisfied with their landlord’s overall service.

The Regulator published its report alongside a suite of easy-to-access performance information. This includes a landlord report for each landlord, an online comparison tool, live data tables, and the full information landlords provide under the Charter.

The landlord reports and comparison tool let tenants find out about their landlord’s performance in the areas tenants said matter most: homes and rents, quality and maintenance, neighbourhoods, tenant satisfaction, and value for money.

The Regulator first published its live data tables last year, making more information available than ever before. The data tables show how landlords performed against each Charter standard and outcome. Landlords can use them to benchmark their performance.

George Walker, the chair of the Scottish Housing Regulator, said: “Overall, Scotland’s social landlords are continuing to perform well. They’ve maintained a strong performance across the majority of the Charter standards and outcomes. They continue to do well when it comes to the things tenants told us matter most to them. This good news is reflected in the high levels of tenant satisfaction which now sits at over 90%.

“Tenants have told us that our landlord reports and comparison tool are a useful and simple way to find out about their landlord’s performance. We want to make it even easier for tenants to access the information they need to have meaningful discussions with their landlord about their homes and services. We will outline proposals to enhance the information we make available when we consult on our new regulatory framework in October.”

National Report on the Scottish Social Housing Charter - Headline Findings 2017/18

Landlord reports and comparison tool, live data tables, and all of the information from landlords about their performance

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