Michael Cameron

The Regulator will use a range of initiatives, many building on existing work, to understand tenants’ and service users’ views and priorities.

It will continue to work with its National Panel of Tenants and Service Users. Established in 2013, the Panel now has around 450 members and lets the Regulator hear directly about the experiences of a diverse range of tenants, people who are homeless and others.

Ongoing engagement with tenant representative bodies will remain a key part of its work. It will do this by working with Tenants Together (Scotland) and bodies that represent tenants and service users.

The Regulator said it will also involve tenants and others directly in its work, helping it to stay focused on the issues that matter most to tenants and service users. Its pool of independent, volunteer tenant advisors will be involved in activities such as reviewing information landlords produce for their tenants and feeding back on how the Regulator communicates.

The Regulator has also produced a short video that summarises its plan.

Michael Cameron, the Regulator’s chief executive, said: “We regulate to safeguard the interests of tenants and service users. So, it’s crucial that we understand their priorities and experiences.

“We look forward to continuing to work closely with tenants and tenants representative bodies to make sure we keep tenants and service users interests at the very heart of how we regulate social landlords.”