Tenant satisfaction grows while letting activity drops, Scottish Housing Regulator finds

Tenant satisfaction grows while letting activity drops, Scottish Housing Regulator finds

The Scottish Housing Regulator has published its National Report on the Scottish Social Housing Charter for 2025 to 2026, which has been compiled based on information submitted by social landlords through their Annual Return on the Charter (ARC).

The report found that tenant satisfaction levels rose overall, together with satisfaction with the quality of homes and with repairs services. Social landlords also finished repairs more speedily, and more homes adhered to the Scottish Housing Quality Standard.

But overall, letting activity was lower in 2025/26, with fewer homes becoming vacant, as well as ongoing improvements in tenancy sustainment.

Garry Coutts, chair of the Scottish Housing Regulator, said: “Most social landlords have again demonstrated strong performance against the Scottish Social Housing Charter.

“At the same time, challenges remain. The most recent survey of our National Panel of Tenants and Service users found that many households are concerned about future rent affordability, while landlords must carefully balance investment in existing homes, new housing supply and services within increasingly constrained budgets.”

Coutts added: “Scotland’s homelessness system also continues to face significant pressures. Against this backdrop, a small number of landlords must also address issues relating to tenant and resident safety. 

“We will continue to work closely with tenants, landlords and other stakeholders to understand the impact of all of these challenges and how they are being addressed.”

After consultation with stakeholders, such as landlords and tenants, the Regulator implemented changes to the ARC, which was effective from 2025/26. 

The changes include bringing in new damp and mould indicators. During September, the Regulator is to publish another report on landlords’ performance against the new damp and mould indicators. 

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