Thumbs up for East Dunbartonshire in tenant satisfaction survey

East Dunbartonshire CouncilThe number of tenants in East Dunbartonshire who are happy with the council as a landlord has increased, according to feedback from a recent tenant’s satisfaction survey.

The main aim of the study was to research tenants’ satisfaction in relation to a range of core services provided by East Dunbartonshire Council’s housing and property maintenance services and 523 face to face interviews were completed.

The survey focused on a range of service areas such as:

  • Overall satisfaction
  • Communication and participation
  • Repairs and maintenance of the home
  • Neighbourhood management
  • Rent and value for money
  • The annual survey, carried out by an independent research company, revealed that 82% of tenants were very or fairly satisfied with the council as a landlord – up from 74% the previous year.

    The results also showed that the vast majority of tenants felt that the rent they pay for their accommodation and the services that the council’s housing service provides was very, or fairly, good value for money.

    A total of 80% of tenants were very satisfied with the quality of their home and three quarters of people who had a reported a repair in the past 12 months were satisfied with the service they received from the council.

    There was a significant increase in the number of tenants who said they were also very satisfied with the council’s management of their neighbourhood and just over eight out of ten thought the council was very or fairly good at keeping them informed of latest developments.

    Councillor John Jamieson, convener of East Dunbartonshire Council’s housing sub-committee, said: “I am pleased to see some positive feedback from the tenant’s satisfaction survey. It is important that tenants get the opportunity to have their say in the service provided and that we listen and improve in the areas that can be improved.

    “We are not complacent and we are already working to address the improvement areas identified in the survey.

    “I’d like to thank those who took the time to complete the survey. Your contributions will enable the council to prioritise areas for service improvement, assist in continuous improvement in future service delivery, and inform future strategy development.”

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