Trust Housing Association launches new website

Trust Housing Association has worked with staff and tenants to get their thoughts and suggestions on how to improve its website.

The feedback from these focus groups, coupled with best practice has transformed the website, with all the functionality that tenants and potential tenants need for a great customer experience.

The new features include:

  • Everything is written in plain English
  • It’s easier for customers to get to the page they want – there are less clicks and the menus are easier to navigate
  • Easy access to dedicated rent and repairs pages
  • More information on how to apply
  • More details about each development (and updated photography)
  • Home for You application form can be completed online.
  • The new site is now live and any thoughts, ideas or suggestions can be fed back using the online form or by taking part in the Twitter poll.

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