Views sought to help Cloch improve customer engagement strategy

Cloch Housing Association has prepared a draft document outlining how it will engage with its customers and is now consulting to explore whether it is going to be fit for purpose.

The strategy explores how the Association and customers can work together to improve services and considers what further initiatives could be introduced to improve the rights and opportunities of tenants and other service users through customer empowerment.

The purpose of the strategy is to help achieve improvements in Cloch’s performance by supporting and enabling tenants and other service users to participate and make suggestions for service improvements or priorities.

Customers are being asked to look over the Draft Customer Engagement Strategy to check that they are happy with the content of the document or to suggest any amendments or changes to be made before the final document is completed.

The consultation closes on March 29.

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